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A rubric and methodology for benchmarking referral goals

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References

2014Framework for Information Literacy for Higher Education828 cited
2007Guidelines for Behavioral Performance of Reference and Information Service Providers124 cited
2008Reference Transactions Analysis: The Cost-Effectiveness of Staffing a Traditional Academic Reference Desk72 cited
2017Reference and User Services Association (RUSA)56 cited
2010Measuring Referrals: The Use of Paraprofessionals at the Reference Desk38 cited
2009Developing a Model for Reference Research Statistics24 cited
1977The Performance of Professionals and Nonprofessionals in the Reference Interview23 cited
1988Paraprofessionals at the Reference Desk.23 cited
2011Reference transaction assessment16 cited
2015READ-ing Our Way to Success: Using the READ Scale to Successfully Train Reference Student Assistants in the Referral Model12 cited
2016Taking a Fresh Look: Reviewing and Classifying Reference Statistics for Data-Driven Decision Making10 cited

Cited by

2021Referring academic library chat reference patrons: how subject librarians decide4 cited
2021Constructing citations: reviewing chat transcripts to improve citation assistance as a service3 cited
2021A Peer-led Database Training Program to Improve Reference Service1 cited

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