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Investigating Air Passengers' Acceptance Level of Unruly In-Flight Behavior
16 references·0 citing·51 second hop
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References

  • 2002The evaluation of airline service quality by fuzzy MCDM891 cited
  • 1997The impact of other customers on service experiences: A critical incident examination of “getting along”766 cited
  • 1998Airport separations: A naturalistic study of adult attachment dynamics in separating couples.465 cited
  • 1989Compatibility Management: Customer‐to‐Customer Relationships in Service Environments435 cited
  • 2001Actual, Adjacent, and Potential Competition Estimating the Full Effect of Southwest Airlines324 cited
  • 2017The Impact of Low-Cost Carriers on Airport and Route Competition268 cited
  • 2005The impact of customer‐to‐customer interactions in a high personal contact service setting252 cited
  • 1998Assessing the Theatrical Components of the Service Encounter: A Cluster Analysis Examination180 cited
  • 2005Aircraft trip cost parameters: A function of stage length and seat capacity175 cited
  • 1999Why do all the flights leave at 8 am?: Competition and departure-time differentiation in airline markets165 cited
  • 1995A productivity comparison of the world's major airlines123 cited
  • 2005New evidences on airline efficiency and yields: a comparative analysis of major North American air carriers and its implications104 cited
  • 2008Airline service quality86 cited
  • 2011Understanding the influence of cross-cultural Consumer-to-Consumer Interaction on consumer service satisfaction

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84 cited
  • 2011European vs. U.S. airlines: Performance comparison in a dynamic market81 cited
  • 2010On being aeromobile: airline passengers and the affective experiences of flight77 cited
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