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Technical Communication
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(2016)Employability Skills Required by the 21st Century Workplace: A Literature Review of Labor Market Demand (2017)A Coefficient of Agreement for Nominal Scales (1960)Victims of Groupthink (1972)A Temporally Based Framework and Taxonomy of Team Processes (2001)Coaches and Clients in Action: A Sequential Analysis of Interpersonal Coach and Client Behavior (2014)Incorporation of Collaborative Problem Solving and Cognitive Tools to Improve Higher Cognitive Processing in Online Discussion Environments (2019)Laborious but Elaborate: The Benefits of Really Studying Team Dynamics (2019)Introduction: The discipline and practice of qualitative research. (2005)The SAGE handbook of qualitative research (2005)A Social Justice Theory of Active Equality for Technical Communication (2016)Disrupting the Past to Disrupt the Future: An Antenarrative of Technical Communication (2016)From NoobGuides to #OpKKK: Ethics of Anonymous’ Tactical Technical Communication (2016)8 Decolonizing Methodologies: Research and Indigenous Peoples (2024)The Discovery of Grounded Theory; Strategies for Qualitative Research (1968)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Basics of Qualitative Research: Grounded Theory Procedures and Techniques. (1992)An Empirical Investigation of Collaborative Conflict Management Style in Group Support System-Based Global Virtual Teams (2004)Individual Virtual Competence and Its Influence on Work Outcomes (2011)Participatory Research Approaches in Times of Covid-19: A Narrative Literature Review (2021)The Rhetorical Situation (1968)Genre Knowledge in Disciplinary Communication: Cognition/Culture/Power (1996)Rethinking Genre in School and Society (1997)Qualitative Data Analysis: A Methods Sourcebook and The Coding Manual for Qualitative Researchers (2014)10 Using Narratives to Foster Critical Thinking about Diversity and Social Justice (2018)Past, present, future: mapping the research in visual literacy (2019)Mind in Society: The Development of Higher Psychological Processes (1978)Situated Learning (1991)Situated Learning: Legitimate Peripheral Participation. 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(1992)Culture's Consequences: Comparing Values, Behaviors, Institutions, and Organizations across Nations (2002)Special Review Article: Beyond culture or beyond control? Reviewing the use of Hall’s high-/low-context concept (2011)Conversation across cultures (2014)Analysis of factors affecting project communications with a hybrid DEMATEL-ISM approach (A case study in Iran) (2020)Cognitive Load During Problem Solving: Effects on Learning (1988)The effects of feedback interventions on performance: A historical review, a meta-analysis, and a preliminary feedback intervention theory. (1996)Multimedia Learning (2002)The effects of static and adaptive performance feedback in game-based training (2012)Learnersourcing Subgoal Labels for How-to Videos (2015)Should I take over? Does system knowledge help drivers in making take-over decisions while driving a partially automated car? (2018)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)Constructing grounded theory : a practical guide through qualitative analysis (2006)Using NVivo to Answer the Challenges of Qualitative Research in Professional Communication: Benefits and Best Practices Tutorial (2009)How young, technical consumers assess online WOM credibility (2011)The Discovery of Grounded Theory (2017)Towards a “Digital” Sports Journalism: Field Theory, Changing Boundaries and Evolving Technologies (2020)
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  • 2008Qualitative Sampling Methods297 cited
  • 2008A Critique of Hall's Contexting Model174 cited
  • 2011Procedural Instructions, Principles, and Examples174 cited
  • 2001Relationship Building and the use of ICT in Boundary-Crossing Virtual Teams: A Facilitator's Perspective166 cited
  • 2014Decolonial Methodologies: Social Justice Perspectives in Intercultural Technical Communication Research165 cited
  • 2009Mapping the Research Questions in Technical Communication164 cited
  • 2008Why Communication Education is Important: The Centrality of the Discipline in the 21st Century155 cited
  • 2010Toward ‘hybridised’ faculty development for the twenty‐first century: blending online communities of practice and face‐to‐face meetings in instructional and professional support programmes139 cited
  • 2009Rhetorics of Alternative Media in an Emerging Epidemic: SARS, Censorship, and Extra-Institutional Risk Communication129 cited
  • 2013A Sequential Analysis of Procedural Meeting Communication: How Teams Facilitate Their Meetings101 cited
  • 2010Reducing Problems of Sociability in Online Communities: Integrating Online Communication With Offline Interaction99 cited
  • 2007Contrasting views of business students’ writing needs in an EFL environment99 cited
  • 2005Disability Studies, Cultural Analysis, and the Critical Practice of Technical Communication Pedagogy

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98 cited
  • 2011YouTutorial: A Framework for Assessing Instructional Online Video85 cited
  • 2000Structural Moves Reflected in English and Chinese Sales Letters75 cited
  • 2005An Indirect Style in Business Communication74 cited