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Formalization and consistency heighten organizational rule following: Experimental and survey evidence
16 references·16 citing·38 second hopsampled
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References

  • 1990Institutions, Institutional Change and Economic Performance32,644 cited
  • 1954A Theory of Social Comparison Processes20,836 cited
  • 1963Experimental and Quasi-Experimental Designs for Research15,090 cited
  • 1948The Theory of Social and Economic Organization.11,300 cited
  • 1977Rules Rather than Discretion: The Inconsistency of Optimal Plans7,896 cited
  • 1988Organizational Learning6,656 cited
  • 1978A Social Information Processing Approach to Job Attitudes and Task Design5,564 cited
  • 2004Social Structure and Organizations 14,299 cited
  • 1997TOWARDS AN ATTENTION-BASED VIEW OF THE FIRM3,812 cited
  • 1993Reinventing government: how the entrepreneurial spirit is transforming the public sector3,317 cited
  • 1980What Should Be Done with Equity Theory?3,007 cited
  • 1992A Relational Model of Authority in Groups2,977 cited
  • 2010Internet, mail, and mixed-mode surveys: The tailored design method *2,556 cited
  • 2005Psychological Perspectives on Legitimacy and Legitimation2,384 cited
  • 1996Two Types of Bureaucracy: Enabling and Coercive2,190 cited
  • 2014Best Practice Recommendations for Designing and Implementing Experimental Vignette Methodology Studies

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Cited by

  • 2019Patients, Protocols, and Prosocial Behavior: Rule Breaking in Frontline Health Care72 cited
  • 2020Formalization and Administrative Burden as Obstacles to Employee Recruitment: Consequences for the Public Sector70 cited
  • 2022Can effective organizational rules keep employees from leaving? a study of green tape and turnover intention63 cited
  • 2020What Is Behavioral Public Administration Good for?52 cited
  • 2018Do consistent government policies lead to greater meaningfulness and legitimacy on the front line?51 cited
  • 2019Red Tape, Rule Burden, and Legitimate Performance Trade-Offs: Results from a Vignette Experiment33 cited
  • 2020Rule formalization, gender, and gender congruence: examining prosocial rule breaking for internal and external stakeholders27 cited
  • 2022Rule Formalization, Bureaucratic Red Tape, and Prosocial Rule Breaking Among Street-Level Bureaucrats: A Citizen-Centered Perspective25 cited
  • 2019Obtrusive, obstinate and conspicuous: red tape from a Heideggerian perspective22 cited
  • 2020Organizational Rules and Cognitive Uncertainty Among Public Professionals: A Daily Diary Study21 cited
  • 2020Being Consistent Matters: Experimental Evidence on the Effect of Rule Consistency on Citizen Red Tape20 cited
  • 2021Exploring rule‐following identity at the frontline: The roles of general self‐efficacy, gender, and attitude toward clients18 cited
  • 2022The Role of Gender in Government and Nonprofit Workplaces: An Experimental Analysis of Rule Compliance and Supervisor Trust18 cited
  • 2021Rules Compliance Behavior: A Heuristic Model17 cited
  • 2021Managerial Communication and Frontline Workers’ Willingness to Abide by Rules: Evidence From Local Security Agencies in China15 cited
  • 2022Humanizing Bureaucracy: Applying the Human Rights-Based Approach to Weber’s Bureaucracy14 cited