References

• 1980Understanding Attitudes and Predicting Social Behavior25,805 cited
• 2011PLS-SEM: Indeed a Silver Bullet21,614 cited
• 2012Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology115,720 cited
• 2013Partial Least Squares Structural Equation Modeling: Rigorous Applications, Better Results and Higher Acceptance5,307 cited
• 2009Customer Experience Creation: Determinants, Dynamics and Management Strategies3,138 cited
• 2015From Multi-Channel Retailing to Omni-Channel Retailing2,598 cited
• 2001Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics2,256 cited
• 2011Multigroup Analysis in Partial Least Squares (PLS) Path Modeling: Alternative Methods and Empirical Results1,324 cited
• 2009Testing Moderating Effects in PLS Path Models: An Illustration of Available Procedures1,181 cited
• 2006Challenges and Opportunities in Multichannel Customer Management1,155 cited
• 2007Multichannel customer management: Understanding the research-shopper phenomenon999 cited
• 2002Technology and the Customer Interface: What Consumers Want in the Physical and Virtual Store942 cited
• 2012Variance-Based Structural Equation Modeling871 cited
• 2004Valuing Customers