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The role of satisfaction and loyalty for insurers
16 references·1 citing·40 second hop
The role of satisfaction and loyalty for insurers (2018)The role of satisfaction and loyalty for …Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Social Exchange Theory: An Interdisciplinary Review (2005)Social Exchange Theory: An In…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)Evaluating Goodness-of-Fit In…The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)The Chain of Effects from Bra…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Cutoff criteria for fit index…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…Alternative Ways of Assessing Model Fit (1992)Alternative Ways of Assessing…A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…Zero defections: quality comes to services. (1990)Zero defections: quality come…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Influence of service quality on consumer loyalty: a mediation analysis of health insurance (2021)Influence of service quality …Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Understanding Customer Experience Throughout the Customer Journey (2016)Structural Model Evaluation and Modification: An Interval Estimation Approach (1990)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Comparative fit indexes in structural models. (1990)Evaluating the Fit of Structural Equation Models: Tests of Significance and Descriptive Goodness-of-Fit Measures (2003)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The standards for educational and psychological testing. (2013)Measurement invariance conventions and reporting: The state of the art and future directions for psychological research (2016)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)An Evolutionary Theory of Economic Change. (1983)The Theory of the Growth of the Firm (1995)Service-dominant logic: continuing the evolution (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)Trust and TAM in Online Shopping: An Integrated Model1 (2003)The Theory of Social and Economic Organization. (1948)The Norm of Reciprocity: A Preliminary Statement (1960)Exchange and Power in Social Life. (1965)Abusive supervision and workplace deviance and the moderating effects of negative reciprocity beliefs. (2007)Assessing the growth of remote working and its consequences for effort, well‐being and work‐life balance (2017)Social Exchange Theory: A Critical Review with Theoretical Remedies (2017)
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References

  • 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives108,592 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1992Alternative Ways of Assessing Model Fit27,192 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 2002Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance16,246 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
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  • 1999Whence Consumer Loyalty?7,319 cited
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  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 1992

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A National Customer Satisfaction Barometer: The Swedish Experience
5,637 cited
  • 1990Zero defections: quality comes to services.5,373 cited
  • Cited by

    • 2021Influence of service quality on consumer loyalty: a mediation analysis of health insurance29 cited