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Can social support alleviate stress while shopping in crowded retail environments?
16 references·15 citing·44 second hop
Can social support alleviate stress while shopping in crowded retail environments? (2018)Can social support alleviate stress while…A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)A new criterion for assessing…Stress: Appraisal and Coping (2013)Stress: Appraisal and CopingUsing PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)Using PLS Path Modeling for A…When Customers Receive Support From Other Customers: Exploring the Influence of Intercustomer Social Support on Customer Voluntary Performance (2007)When Customers Receive Suppor…When Does Trust Matter to Alliance Performance? (2006)When Does Trust Matter to All…Formative Versus Reflective Indicators in Organizational Measure Development: A Comparison and Empirical Illustration (2006)Formative Versus Reflective I…Perceived retail crowding and shopping satisfaction: the role of shopping values (2004)Perceived retail crowding and…Social-Servicescape Conceptual Model (2003)Social-Servicescape Conceptua…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Perceived Retail Crowding and Shopping Satisfaction: What Modifies This Relationship? (2000)Perceived Retail Crowding and…Customer benefits and company consequences of customer-salesperson relationships in retailing (1999)Customer benefits and company…From Psychological Stress to the Emotions: A History of Changing Outlooks (1993)From Psychological Stress to …Stress, appraisal, and coping (1985)Stress, appraisal, and copingThe psychology of social impact. (1981)The psychology of social impa…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…A description of the affective quality attributed to environments. (1980)A description of the affectiv…So cute, I could wait: the effect of cuteness on consumer patience (2024)So cute, I could wait: the ef…Examining the customer experience in the metaverse retail revolution (2024)Examining the customer experi…Channel-switching behaviour and customer deviance (2024)Channel-switching behaviour a…AR atmospherics and virtual social presence impacts on customer experience and customer engagement behaviours (2024)AR atmospherics and virtual s…S–O–R based experiential framework for measuring in-store customer satisfaction in non-fuel retailing (2023)S–O–R based experiential fram…Maintaining the order: How social crowding promotes minimalistic consumption practice (2023)Maintaining the order: How so…Retail crowding: meta-analysis of contextual and cultural moderators (2021)Retail crowding: meta-analysi…Greater patience and monetary expenditure: How shopping with companions influences purchase decisions (2021)Greater patience and monetary…The Impact of Social Servicescape Factors on Customers’ Satisfaction and Repurchase Intentions in Mid-Range Restaurants in Baltic States (2020)The Impact of Social Services…Street harassment is marketplace discrimination: The impact of street harassment on young female consumers’ marketplace experiences (2020)Street harassment is marketpl…Does stress matter in mall experience and customer satisfaction? (2020)Does stress matter in mall ex…Shopping value and patronage: when satisfaction and crowding count (2019)Shopping value and patronage:…How situational circumstances modify the effects of frontline employees’ competences on customer satisfaction with the store (2019)How situational circumstances…Companion shopping: the influence on mall brand experiences (2019)Companion shopping: the influ…A pilot study of circulation layout based on perceived retail crowding (2019)A pilot study of circulation …Emotion And Adaptation (1991)What Good Are Positive Emotions? (1998)Positive affect and the other side of coping. (2000)The job demands-resources model of burnout. (2001)Individual differences in two emotion regulation processes: Implications for affect, relationships, and well-being. (2003)Prejudice, social stress, and mental health in lesbian, gay, and bisexual populations: Conceptual issues and research evidence. 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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 2014A new criterion for assessing discriminant validity in variance-based structural equation modeling38,283 cited
  • 1985Stress, appraisal, and coping31,975 cited
  • 2013Stress: Appraisal and Coping27,826 cited
  • 2009Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration14,931 cited
  • 2006Formative Versus Reflective Indicators in Organizational Measure Development: A Comparison and Empirical Illustration3,409 cited
  • 1981The psychology of social impact.2,864 cited
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  • 1980A description of the affective quality attributed to environments.1,282 cited
  • 2006When Does Trust Matter to Alliance Performance?1,036 cited
  • 1999Customer benefits and company consequences of customer-salesperson relationships in retailing1,019 cited
  • 2003Social-Servicescape Conceptual Model576 cited
  • 2000Perceived Retail Crowding and Shopping Satisfaction: What Modifies This Relationship?498 cited

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  • 2004Perceived retail crowding and shopping satisfaction: the role of shopping values442 cited
  • 2007When Customers Receive Support From Other Customers: Exploring the Influence of Intercustomer Social Support on Customer Voluntary Performance414 cited
  • Cited by

    • 2019How situational circumstances modify the effects of frontline employees’ competences on customer satisfaction with the store55 cited
    • 2023Maintaining the order: How social crowding promotes minimalistic consumption practice51 cited
    • 2024AR atmospherics and virtual social presence impacts on customer experience and customer engagement behaviours43 cited
    • 2023S–O–R based experiential framework for measuring in-store customer satisfaction in non-fuel retailing40 cited
    • 2024Examining the customer experience in the metaverse retail revolution40 cited
    • 2019Companion shopping: the influence on mall brand experiences34 cited
    • 2020The Impact of Social Servicescape Factors on Customers’ Satisfaction and Repurchase Intentions in Mid-Range Restaurants in Baltic States34 cited
    • 2020Street harassment is marketplace discrimination: The impact of street harassment on young female consumers’ marketplace experiences31 cited
    • 2019Shopping value and patronage: when satisfaction and crowding count27 cited
    • 2019A pilot study of circulation layout based on perceived retail crowding25 cited
    • 2020Does stress matter in mall experience and customer satisfaction?23 cited
    • 2021Retail crowding: meta-analysis of contextual and cultural moderators16 cited
    • 2021Greater patience and monetary expenditure: How shopping with companions influences purchase decisions13 cited
    • 2024Channel-switching behaviour and customer deviance11 cited
    • 2024So cute, I could wait: the effect of cuteness on consumer patience7 cited