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Mobile Commerce Website Success: Antecedents of Consumer Satisfaction and Purchase Intention
16 references·16 citing·40 second hopsampled
Mobile Commerce Website Success: Antecedents of Consumer Satisfaction and Purchase Intention (2018)Mobile Commerce Website Success: Antecede…The Journal of Internet Banking and Commerce (2016)The Journal of Internet Banki…Market orientation, marketing capabilities, and firm performance (2009)Market orientation, marketing…The effect of web interface features on consumer online purchase intentions (2008)The effect of web interface f…E-S-QUAL (2004)E-S-QUALThe DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)The DeLone and McLean Model o…eTailQ: dimensionalizing, measuring and predicting etail quality (2003)eTailQ: dimensionalizing, mea…Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Service Quality Delivery thro…Customer Loyalty in E-Commerce (2002)Customer Loyalty in E-CommerceAntecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics (2002)Antecedents of B2C Channel Sa…The Self-Regulation of Attitudes, Intentions, and Behavior (1992)The Self-Regulation of Attitu…The theory of planned behavior (1991)The theory of planned behaviorPerceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Perceived Usefulness, Perceiv…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (1981)Structural Equation Models wi…Attitude-behavior relations: A theoretical analysis and review of empirical research. (1977)Attitude-behavior relations: …A text mining approach to explore factors influencing consumer intention to use metaverse platform services: Insights from online customer reviews (2024)A text mining approach to exp…New generation commerce: The rise of live commerce (L-commerce) (2023)New generation commerce: The …Metaverse mingle: Discovering dating intentions in metaverse (2023)Metaverse mingle: Discovering…Effects of Background Fitting of e-Commerce Live Streaming on Consumers’ Purchase Intentions: A Cognitive-Affective Perspective (2023)Effects of Background Fitting…Cosmetics makers have always sold ‘hope in a jar’! Understanding the cosmetics purchase intention in the Chinese mobile commerce environment (2023)Cosmetics makers have always …Resource-Based Perspective on ICT Use and Firm Performance: A Meta-analysis Investigating the Moderating Role of Cross-Country ICT Development Status (2022)Resource-Based Perspective on…Modelling the significance of website quality and online reviews to predict the intention and usage of online hotel booking platforms (2022)Modelling the significance of…Do E-wallets trigger impulse purchases? An analysis of Malaysian Gen-Y and Gen-Z consumers (2022)Do E-wallets trigger impulse …Customer retention through service quality and satisfaction: using hybrid SEM-neural network analysis approach (2022)Customer retention through se…Understanding the brand and website effects of online loyalty: a mediation perspective (2021)Understanding the brand and w…Online Buyers and Open Innovation: Security, Experience, and Satisfaction (2021)Online Buyers and Open Innova…How Does Channel Integration Affect Consumers’ Selection of Omni-Channel Shopping Methods? An Empirical Study of U.S. Consumers (2021)How Does Channel Integration …How do digital natives perceive and react toward online advertising? Implications for SMEs (2021)How do digital natives percei…Comparative Analysis of Key Factors Encouraging Food Delivery App Adoption Before and During the COVID-19 Pandemic in Thailand (2021)Comparative Analysis of Key F…Mobile hotel reservations and customer behavior: Channel familiarity and channel type (2020)Mobile hotel reservations and…Feeling hungry? let's order through mobile! examining the fast food mobile commerce in China (2020)Feeling hungry? let's order t…Strategic Management and Marketing in the Service Sector (1984)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Information Systems Success: The Quest for the Dependent Variable (1992)Understanding Information Technology Usage: A Test of Competing Models (1995)The balanced scorecard: Translating strategy into action (1997)Design science in information systems research (2004)Design Science in Information Systems Research1 (2004)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-efficacy mechanism in human agency. (1982)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)User Acceptance of Information Technology: Toward A Unified View1 (2003)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Nature of Prejudice (1954)The Handbook of Social Psychology (1969)From Intentions to Actions: A Theory of Planned Behavior (1985)The Elaboration Likelihood Model of Persuasion (1986)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Application of confirmatory factor analysis to the study of self-concept: First- and higher order factor models and their invariance across groups. (1985)A Practical Guide To Factorial Validity Using PLS-Graph: Tutorial And Annotated Example (2005)PLS-SEM: Indeed a Silver Bullet (2011)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Customer perceptions of e‐service quality in online shopping (2005)Consumer e-shopping acceptance: Antecedents in a technology acceptance model (2008)From e-commerce to social commerce: A close look at design features (2012)Coefficient Alpha and the Internal Structure of Tests (1951)Self-efficacy: Toward a unifying theory of behavioral change. (1977)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Alternative Ways of Assessing Model Fit (1992)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Understanding Customer Experience Throughout the Customer Journey (2016)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)An Updated and Streamlined Technology Readiness Index (2014)
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References

  • 1991The theory of planned behavior90,729 cited
  • 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology68,271 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2003The DeLone and McLean Model of Information Systems Success: A Ten-Year Update11,772 cited
  • 1981Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics9,798 cited
  • 1977Attitude-behavior relations: A theoretical analysis and review of empirical research.7,609 cited
  • 2004E-S-QUAL3,962 cited
  • 2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge2,727 cited
  • 2003eTailQ: dimensionalizing, measuring and predicting etail quality2,295 cited
  • 1992The Self-Regulation of Attitudes, Intentions, and Behavior2,185 cited
  • 2009Market orientation, marketing capabilities, and firm performance1,542 cited
  • 2002Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics1,205 cited
  • 2002Customer Loyalty in E-Commerce1,062 cited
  • 2008

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The effect of web interface features on consumer online purchase intentions
981 cited
  • 2016The Journal of Internet Banking and Commerce922 cited
  • Cited by

    • 2021How do digital natives perceive and react toward online advertising? Implications for SMEs210 cited
    • 2023Effects of Background Fitting of e-Commerce Live Streaming on Consumers’ Purchase Intentions: A Cognitive-Affective Perspective117 cited
    • 2020Feeling hungry? let's order through mobile! examining the fast food mobile commerce in China108 cited
    • 2022Do E-wallets trigger impulse purchases? An analysis of Malaysian Gen-Y and Gen-Z consumers95 cited
    • 2021Comparative Analysis of Key Factors Encouraging Food Delivery App Adoption Before and During the COVID-19 Pandemic in Thailand92 cited
    • 2022Resource-Based Perspective on ICT Use and Firm Performance: A Meta-analysis Investigating the Moderating Role of Cross-Country ICT Development Status86 cited
    • 2022Customer retention through service quality and satisfaction: using hybrid SEM-neural network analysis approach70 cited
    • 2021Understanding the brand and website effects of online loyalty: a mediation perspective63 cited
    • 2023Metaverse mingle: Discovering dating intentions in metaverse62 cited
    • 2021How Does Channel Integration Affect Consumers’ Selection of Omni-Channel Shopping Methods? An Empirical Study of U.S. Consumers54 cited
    • 2024A text mining approach to explore factors influencing consumer intention to use metaverse platform services: Insights from online customer reviews52 cited
    • 2021Online Buyers and Open Innovation: Security, Experience, and Satisfaction44 cited
    • 2023Cosmetics makers have always sold ‘hope in a jar’! Understanding the cosmetics purchase intention in the Chinese mobile commerce environment39 cited
    • 2023New generation commerce: The rise of live commerce (L-commerce)37 cited
    • 2020Mobile hotel reservations and customer behavior: Channel familiarity and channel type28 cited
    • 2022Modelling the significance of website quality and online reviews to predict the intention and usage of online hotel booking platforms26 cited