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Going back to its roots: Can hospitableness provide hotels competitive advantage over the sharing economy?

16 references·16 citing·38 second hopsampled

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References

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2017The Rise of the Sharing Economy: Estimating the Impact of Airbnb on the Hotel Industry2,374 cited
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2007A Marketing Approach to the Tourist Experience714 cited
2004Ability of Experience Design Elements to Elicit Emotions and Loyalty Behaviors

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660 cited

2011The role of brand experience and affective commitment in determining brand loyalty580 cited

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2020The effects of Airbnb on hotel performance: Evidence from cities beyond the United States109 cited
2021Updates in service standards in hotels: how COVID-19 changed operations98 cited
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2022New Trends in E-Commerce Research: Linking Social Commerce and Sharing Commerce: A Systematic Literature Review91 cited
2019Determinants of the continuance intention of Airbnb users: consumption values, co-creation, information overload and satisfaction87 cited
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2019Stranger-danger? Understanding the moderating effects of children in the household on non-hosting residents' emotional solidarity with Airbnb visitors, feeling safe, and support for Airbnb85 cited
2020Power dynamics in peer-to-peer accommodation: Insights from Airbnb hosts77 cited
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