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Service Quality and Customer Satisfaction: Evidence of Nepalese Banks
16 references·2 citing·33 second hop
Service Quality and Customer Satisfaction: Evidence of Nepalese Banks (2018)Service Quality and Customer Satisfaction…BUSINESS RESEARCH METHODS (PHƯƠNG PHÁP NGHIÊN CỨU TRONG KINH DOANH) (2023)BUSINESS RESEARCH METHODS (PH…Service Management and Marketing (2011)Service Management and Market…Impact of Customer Satisfaction on Customer Loyalty and Intentions to Switch: Evidence from Banking Sector of Pakistan (2011)Impact of Customer Satisfacti…The role of employee development in customer relations: the case of UK retail banks (2002)The role of employee developm…Foreign-Owned Banks: Implications for New Zealand's Financial Stability (2002)Foreign-Owned Banks: Implicat…Customer satisfaction and retail banking: an assessment of some of the key antecedents of customer satisfaction in retail banking (2002)Customer satisfaction and ret…The perceived service quality concept – a mistake? (2001)The perceived service quality…Marketing aspects of service quality. (2001)Marketing aspects of service …Determinants of customer satisfaction in retail banking (1996)Determinants of customer sati…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Bank and Product Selection: Hong Kong (1992)Bank and Product Selection: H…A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Strategic Management and Marketing in the Service Sector (1984)Strategic Management and Mark…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Towards better public transport services: Understanding service quality attributes of public transport in states of developing countries (2024)Towards better public transpo…Explaining the Factors Affecting Customer Satisfaction at the Fintech Firm F1 Soft by Using PCA and XAI (2023)Explaining the Factors Affect…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Does relationship marketing improve customer relationship satisfaction and loyalty? (2006)SERVICE QUALITY, CUSTOMER SATISFACTION AND LOYALTY: A TEST OF MEDIATION (2010)Interrelations between Service Quality Attributes, Customer Satisfaction and Customer Loyalty in the Retail Banking Sector in Bangladesh (2011)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Marketing management: analysis. planning. implementation and control (2000)\nThe use of partial least squares path modeling in international marketing (2009)A Service‐Orientated Approach to Marketing of Services (1978)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Foundations of Behavioral Research (1967)The Practice of Social Research. (1976)Research Methodology: Methods and Techniques (2004)Consumer engagement in a virtual brand community: An exploratory analysis (2011)The case study method in family business research: Guidelines for qualitative scholarship (2014)TWO CRITERIA FOR GOOD MEASUREMENTS IN RESEARCH: VALIDITY AND RELIABILITY (2017)E-S-QUAL (2004)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Investigating drivers of bank loyalty: the complex relationship between image, service quality and satisfaction (1998)The effect of perceived service quality dimensions on customer satisfaction, trust, and loyalty in e‐commerce settings (2010)The Affective Consequences of Service Work (1993)A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach (2012)A definition for gamification: anchoring gamification in the service marketing literature (2016)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
  • 2023BUSINESS RESEARCH METHODS (PHƯƠNG PHÁP NGHIÊN CỨU TRONG KINH DOANH)2,550 cited
  • 1984Strategic Management and Marketing in the Service Sector1,667 cited
  • 2011Service Management and Marketing1,414 cited
  • 1996Determinants of customer satisfaction in retail banking861 cited
  • 2002Customer satisfaction and retail banking: an assessment of some of the key antecedents of customer satisfaction in retail banking644 cited
  • 2001The perceived service quality concept – a mistake?491 cited
  • 2011Impact of Customer Satisfaction on Customer Loyalty and Intentions to Switch: Evidence from Banking Sector of Pakistan246 cited
  • 2001Marketing aspects of service quality.244 cited
  • 1992Bank and Product Selection: Hong Kong125 cited
  • 2002The role of employee development in customer relations: the case of UK retail banks

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64 cited
  • 2002Foreign-Owned Banks: Implications for New Zealand's Financial Stability49 cited
  • Cited by

    • 2023Explaining the Factors Affecting Customer Satisfaction at the Fintech Firm F1 Soft by Using PCA and XAI23 cited
    • 2024Towards better public transport services: Understanding service quality attributes of public transport in states of developing countries2 cited