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Dienstleistung 4.0 – Der Tourismus als Lead-Industrie?
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Dienstleistung 4.0 – Der Tourismus als Lead-Industrie? (2018)Dienstleistung 4.0 – Der Tourismus als Le…Sharing economy and prospects in tourism research (2016)Sharing economy and prospects…Smart tourism: foundations and developments (2015)Smart tourism: foundations an…Tourism information technology (2014)Tourism information technologyThe zero marginal cost society: the Internet of things, the collaborative commons, and the eclipse of capitalism (2014)The zero marginal cost societ…Management von Destinationen (2013)Management von DestinationenExamining the tourism distribution channel: evolution and transformation (2010)Examining the tourism distrib…Trends in tourism research (2009)Trends in tourism researchTourist Mobility and Advanced Tracking Technologies (2009)Tourist Mobility and Advanced…Kundenintegration im Dienstleistungsmanagement — Eine Einführung in die theoretischen und praktischen Problemstellungen (2009)Kundenintegration im Dienstle…The impact of customer‐to‐customer interactions in a high personal contact service setting (2005)The impact of customer‐to‐cus…Cities and the Creative Class (2005)Cities and the Creative ClassThe future of competition: co-creating unique value with customers (2004)The future of competition: co…Co‐creating unique value with customers (2004)Co‐creating unique value with…Co-creation experiences: The next practice in value creation (2004)Co-creation experiences: The …Business Processes and Information Technology (2003)Business Processes and Inform…Handbuch Dienstleistungsmanagement (1998)Handbuch Dienstleistungsmanag…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Whence Consumer Loyalty? (1999)New directions for customer‐to‐customer interaction research (2010)Handbook of Tourism and Quality-of-Life Research (2012)Contagious Effects of Customer Misbehavior in Access-Based Services (2015)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)The experience economy: work is theatre & every business a stage (1999)Customer Engagement (2011)A Stakeholder Framework for Analyzing and Evaluating Corporate Social Performance (1995)Evolving to a New Dominant Logic for Marketing (2003)Strategic management a stakeholder approach (2010)An Analysis of the Factors behind the Citizen’s Attitude of Rejection towards Tourism in a Context of Overtourism and Economic Dependence on This Activity (2018)When guests trust hosts for their words: Host description and trust in sharing economy (2018)Does sharing economy promote sustainable economic development and energy efficiency? Evidence from OECD countries (2020)Bowling alone: the collapse and revival of American community (2000)The rise of the creative class: and how it's transforming work, leisure, community and everyday life (2002)Struggling with the Creative Class (2005)Rethinking human capital, creativity and urban growth (2008)The Death and Life of Great American Cities (2015)Self-branding, ‘micro-celebrity’ and the rise of Social Media Influencers (2016)Service-dominant logic: continuing the evolution (2007)Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research (2008)Business Models, Business Strategy and Innovation (2009)Smart tourism technologies in travel planning: The role of exploration and exploitation (2017)Technology in tourism-from information communication technologies to eTourism and smart tourism towards ambient intelligence tourism: a perspective article (2019)The digital revolution in the travel and tourism industry (2019)Managing the co-creation of value (2007)The digital transformation of innovation and entrepreneurship: Progress, challenges and key themes (2019)A Strategic Framework for Customer Relationship Management (2005)Consumer engagement in a virtual brand community: An exploratory analysis (2011)Tourism, information technologies and sustainability: an exploratory review (2016)What makes tourists feel negatively about tourism destinations? Application of hybrid text mining methodology to smart destination management (2017)Technology, ICT and tourism: from big data to the big picture (2020)Kundenbindungsmanagement – Eine Einführung in die theoretischen und praktischen Problemstellungen (1998)Entwicklung hybrider Produkte — Gestaltung materieller und immaterieller Leistungsbündel (2005)How to design and offer services successfully (2010)The triple layered business model canvas: a tool to design more sustainable business models (2015)The Threat of Algocracy: Reality, Resistance and Accommodation (2016)The Fourth Industrial Revolution (Industry 4.0): A Social Innovation Perspective (2017)
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References

  • 2004Co-creation experiences: The next practice in value creation6,502 cited
  • 2005Cities and the Creative Class4,007 cited
  • 2015Smart tourism: foundations and developments2,567 cited
  • 2004Co‐creating unique value with customers2,463 cited
  • 2004The future of competition: co-creating unique value with customers2,174 cited
  • 2014The zero marginal cost society: the Internet of things, the collaborative commons, and the eclipse of capitalism910 cited
  • 2016Sharing economy and prospects in tourism research285 cited
  • 2005The impact of customer‐to‐customer interactions in a high personal contact service setting252 cited
  • 1998Handbuch Dienstleistungsmanagement247 cited
  • 2014Tourism information technology244 cited
  • 2010Examining the tourism distribution channel: evolution and transformation210 cited
  • 2009Trends in tourism research210 cited
  • 2013Management von Destinationen194 cited
  • 2009Tourist Mobility and Advanced Tracking Technologies152 cited
  • 2003Business Processes and Information Technology55 cited
  • 2009Kundenintegration im Dienstleistungsmanagement — Eine Einführung in die theoretischen und praktischen Problemstellungen

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