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Websites as Information Hubs: How Informational Channel Integration and Shopping Benefit Density Interact in Steering Customers to the Physical Store
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Websites as Information Hubs: How Informational Channel Integration and Shopping Benefit Density Interact in Steering Customers to the Physical Store (2018)Websites as Information Hubs: How Informa…Understanding Customer Experience Throughout the Customer Journey (2016)Understanding Customer Experi…The Impact of Cross-Channel Integration on Retailers’ Sales Growth (2015)The Impact of Cross-Channel I…Integrating Bricks with Clicks: Retailer-Level and Channel-Level Outcomes of Online–Offline Channel Integration (2015)Integrating Bricks with Click…Integration of Online and Offline Channels in Retail: The Impact of Sharing Reliable Inventory Availability Information (2012)Integration of Online and Off…Adding Bricks to Clicks: Predicting the Patterns of Cross-Channel Elasticities over Time (2012)Adding Bricks to Clicks: Pred…Key Issues in Multichannel Customer Management: Current Knowledge and Future Directions (2009)Key Issues in Multichannel Cu…Flow Online: Lessons Learned and Future Prospects (2009)Flow Online: Lessons Learned …Cognitive control in media multitaskers (2009)Cognitive control in media mu…Customer Channel Migration (2008)Customer Channel MigrationMultichannel customer management: Understanding the research-shopper phenomenon (2007)Multichannel customer managem…Challenges and Opportunities in Multichannel Customer Management (2006)Challenges and Opportunities …Virtualness and Knowledge in Teams: Managing the Love Triangle of Organizations, Individuals, and Information Technology1 (2003)Virtualness and Knowledge in …To have and to Hold: The Influence of Haptic Information on Product Judgments (2003)To have and to Hold: The Infl…When Web Pages Influence Choice: Effects of Visual Primes on Experts and Novices (2002)When Web Pages Influence Choi…Goal Setting and Goal Striving in Consumer Behavior (1999)Goal Setting and Goal Strivin…Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Marketplaces (1997)Interactive Home Shopping: Co…Understanding the relationship between in-store and online shopping channel choice behaviour of customers: a systematic literature review (2024)Understanding the relationshi…THE EFFECT PERCEIVED OF SERVICE QUALITY, PERCEIVED OF WEBSITE QUALITY, AND PERCEIVED OF WEBSITE REPUTATION ON PURCHASE INTENTION: THE MEDIATION ROLE OF TRUST IN ONLINE SHOPPING (2022)THE EFFECT PERCEIVED OF SERVI…Social Commerce of Rural Communities (2022)Social Commerce of Rural Comm…Omni‐channel retailing on platforms: Disentangling the effects of channel integration and inter‐platform function usage difference (2022)Omni‐channel retailing on pla…Examining university students’ behaviors towards online shopping: An empirical investigation in an emerging market (2022)Examining university students…Online or Offline? How Smog Pollution Affects Customer Channel Choice for Purchasing Fresh Food (2021)Online or Offline? How Smog P…Balance cues of online-offline channel integration: Considering the moderating role of customer's showrooming motivation (2021)Balance cues of online-offlin…Digital Disruption in Retailing and Beyond (2020)Digital Disruption in Retaili…Clustering Attitudes and Behaviors of High/ Low Involvement Grocery Shopper (2019)Clustering Attitudes and Beha…Pop-ups, Ephemerality, and Consumer Experience: The Centrality of Buzz (2018)Pop-ups, Ephemerality, and Co…The Strength of Weak Ties (1973)Absorptive Capacity: A New Perspective on Learning and Innovation (1990)Exploration and Exploitation in Organizational Learning (1991)The Emergence of Boundary Spanning Competence in Practice: Implications for Implementation and Use of Information Systems1 (2005)Information Technology and the Changing Fabric of Organization (2007)Computing in Everyday Life: A Call for Research on Experiential Computing1 (2010)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions (2002)Toward a three-dimensional framework for omni-channel (2017)Conceptualization of omnichannel customer experience and its impact on shopping intention: A mixed-method approach (2019)Time Flies When You’re Having Fun: Cognitive Absorption and Beliefs About Information Technology Usage1 (2000)An Experimental Study of the Relationship between Online Engagement and Advertising Effectiveness (2009)A Thematic Exploration of Digital, Social Media, and Mobile Marketing: Research Evolution from 2000 to 2015 and an Agenda for Future Inquiry (2016)Metaverse marketing: How the metaverse will shape the future of consumer research and practice (2022)Advances in Consumer Research (2025)Plans and the structure of behavior. 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(2002)A social influence model of consumer participation in network- and small-group-based virtual communities (2004)Manuscript Preparation (1997)The Market Valuation of Internet Channel Additions (2002)Customer Engagement as a New Perspective in Customer Management (2010)Digital marketing: A framework, review and research agenda (2016)The Application of Electronic Computers to Factor Analysis (1960)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)Categorization of multiple channel retailing in Multi-, Cross-, and Omni‐Channel Retailing for retailers and retailing (2015)Dimensions of Consumer Expertise (1987)Constructive Consumer Choice Processes (1998)Hedonic and utilitarian motivations for online retail shopping behavior (2001)Applying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior (2002)American Economic Review (2019)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Commitment-Trust Theory of Relationship Marketing (1994)The Relative Importance of Perceived Ease of Use in IS Adoption: A Study of E-Commerce Adoption (2000)Designing conceptual articles: four approaches (2020)Setting the future of digital and social media marketing research: Perspectives and research propositions (2020)Facebook® and academic performance (2010)Video game training enhances cognitive control in older adults (2013)The Social Media Disorder Scale (2016)Omnichannel Retail Operations with Buy-Online-and-Pick-up-in-Store (2016)Offline Showrooms in Omnichannel Retail: Demand and Operational Benefits (2017)
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References

  • 2016Understanding Customer Experience Throughout the Customer Journey5,744 cited
  • 1997Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Marketplaces2,234 cited
  • 2009Cognitive control in media multitaskers1,807 cited
  • 2006Challenges and Opportunities in Multichannel Customer Management1,155 cited
  • 2007Multichannel customer management: Understanding the research-shopper phenomenon999 cited
  • 2009Flow Online: Lessons Learned and Future Prospects953 cited
  • 1999Goal Setting and Goal Striving in Consumer Behavior805 cited
  • 2003Virtualness and Knowledge in Teams: Managing the Love Triangle of Organizations, Individuals, and Information Technology1800 cited
  • 2012Integration of Online and Offline Channels in Retail: The Impact of Sharing Reliable Inventory Availability Information713 cited
  • 2015Integrating Bricks with Clicks: Retailer-Level and Channel-Level Outcomes of Online–Offline Channel Integration670 cited
  • 2003To have and to Hold: The Influence of Haptic Information on Product Judgments618 cited
  • 2009Key Issues in Multichannel Customer Management: Current Knowledge and Future Directions615 cited
  • 2008Customer Channel Migration595 cited
  • 2015The Impact of Cross-Channel Integration on Retailers’ Sales Growth570 cited

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  • 2002When Web Pages Influence Choice: Effects of Visual Primes on Experts and Novices557 cited
  • 2012Adding Bricks to Clicks: Predicting the Patterns of Cross-Channel Elasticities over Time533 cited
  • Cited by

    • 2018Pop-ups, Ephemerality, and Consumer Experience: The Centrality of Buzz35 cited
    • 2020Digital Disruption in Retailing and Beyond23 cited
    • 2022Omni‐channel retailing on platforms: Disentangling the effects of channel integration and inter‐platform function usage difference23 cited
    • 2021Balance cues of online-offline channel integration: Considering the moderating role of customer's showrooming motivation21 cited
    • 2022Examining university students’ behaviors towards online shopping: An empirical investigation in an emerging market17 cited
    • 2019Clustering Attitudes and Behaviors of High/ Low Involvement Grocery Shopper14 cited
    • 2024Understanding the relationship between in-store and online shopping channel choice behaviour of customers: a systematic literature review13 cited
    • 2021Online or Offline? How Smog Pollution Affects Customer Channel Choice for Purchasing Fresh Food13 cited
    • 2022THE EFFECT PERCEIVED OF SERVICE QUALITY, PERCEIVED OF WEBSITE QUALITY, AND PERCEIVED OF WEBSITE REPUTATION ON PURCHASE INTENTION: THE MEDIATION ROLE OF TRUST IN ONLINE SHOPPING10 cited
    • 2022Social Commerce of Rural Communities10 cited