References

• 2006Modeling Customer Lifetime Value732 cited
• 2006Defection Detection: Measuring and Understanding the Predictive Accuracy of Customer Churn Models574 cited
• 2005Applying data mining to telecom churn management514 cited
• 2002Turning telecommunications call details to churn prediction: a data mining approach460 cited
• 2003Customer attrition analysis for financial services using proportional hazard models430 cited
• 2008Customer churn prediction using improved balanced random forests412 cited
• 2003An LTV model and customer segmentation based on customer value: a case study on the wireless telecommunication industry411 cited
• 2006Bagging and Boosting Classification Trees to Predict Churn410 cited
• 2003A novel evolutionary data mining algorithm with applications to churn prediction348 cited
• 2005Computer assisted customer churn management: State-of-the-art and future trends340 cited
• 2005Predicting customer retention and profitability by using random forests and regression forests techniques308 cited
• 2006CRM at a pay-TV company: Using analytical models to reduce customer attrition by targeted marketing for subscription services241 cited
• 2011Credit card churn forecasting by logistic regression and decision tree225 cited
• 2007Organizational characteristics and the CRM adoption process