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Contemporary Issues and Critical Challenges on Innovation in Services · Study

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ArticleContemporary Issues and Critical Challenges on Innovation in Services

Aron O’Cass2018

Article2018

Contemporary Issues and Critical Challenges on Innovation in Services

Aron O’Cass · Martin G. M. Wetzels

35 citations·0/0 files stored·Journal of Product Innovation Management

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Service and Product Innovation Customer Service Quality and Loyalty Business Strategies and Innovation

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References

2016The future of employment: How susceptible are jobs to computerisation?2015Service Innovation: A Service-Dominant Logic Perspective1 2010Moving Forward and Making a Difference: Research Priorities for the Science of Service 1989Consumer Resistance to Innovations: The Marketing Problem and its solutions 2015Service Research Priorities in a Rapidly Changing Context 2015Service Innovation in the Digital Age: Key Contributions and Future Directions 2012This is Service Design Thinking: Basics – Tools – Cases 2016A Bibliometric Review of Open Innovation: Setting a Research Agenda

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2024Fueling innovation management research: Future directions and five forward‐looking paths 2022A supply chain management framework for services 2024Unlocking the Power of Minds: Understanding the Interaction of Organizational Culture, Innovative Work Behavior, and Emotional Intelligence for Improved Employee Performance 2023The role of innovativeness and supply chain agility in the Australian service industry: a dynamic capability perspective 2021Revisiting the contingency theory: dissection of entrepreneurial orientation elements in retail franchisee performance

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2018Examining how context change foster service innovationarticle · 6 shared references 2023A Brief History of Service Innovation: The evolution of past, present, and future of service innovationarticle · 6 shared references 2022Bringing together the whats and hows in the service innovation literature: An integrative frameworkarticle · 6 shared references 2017Big Data, Big Insights? Advancing Service Innovation and Design With Machine Learningarticle · 5 shared references 2018Paths Toward Radical Service Innovation in Manufacturing Companies—A Service‐Dominant Logic Perspectivearticle · 5 shared references 2019Factors for and against resistance to smart services: role of consumer lifestyle and ecosystem related variablesarticle · 5 shared references

Details

Year2018

Typearticle

Published2018-06-26

VenueJournal of Product Innovation Management

ISSN-L0737-6782

Languageen

Citations35

Files0 public / 0

ShelfService and Product Innovation

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doi10.1111/jpim.12464

openalex_workW2811150020

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2019The innovation imperative in healthcare: an interview and commentary