Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Customer referencing as business actor engagement behavior – Creating value in and beyond triadic settings

16 references·16 citing·42 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

1998Qualitative inquiry and research design: choosing among five traditions.18,565 cited
1973Job Market Signaling16,329 cited
1990Grounded theory research: Procedures, canons, and evaluative criteria11,129 cited
2023An Introduction to Qualitative Research9,544 cited
2007Service-dominant logic: continuing the evolution7,615 cited
2010Signaling Theory: A Review and Assessment6,720 cited
2002Systematic combining: an abductive approach to case research4,931 cited
1981Qualitative Evaluation Methods4,177 cited
2014The Use of Triangulation in Qualitative Research3,900 cited
2011Customer Engagement3,657 cited
2010Customer Engagement Behavior: Theoretical Foundations and Research Directions3,536 cited
2011Consumer engagement in a virtual brand community: An exploratory analysis3,229 cited
2007Qualitative Data Analysis with NVivo2,523 cited
2009Effects of Word-of-Mouth versus Traditional Marketing: Findings from an Internet Social Networking Site2,453 cited
2012Customer Engagement: Exploring Customer Relationships Beyond Purchase2,086 cited
2016

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

Customer engagement: the construct, antecedents, and consequences

1,760 cited

Cited by

2022Digital content marketing in business markets: Activities, consequences, and contingencies along the customer journey155 cited
2019B2B purchase engagement: Examining the key drivers and outcomes in professional services77 cited
2023Value co-creation in business-to-business context: A bibliometric analysis using HistCite and VOS viewer44 cited
2020Facilitators and inhibitors of value co-creation in the industrial services environment41 cited
2020Emergent market innovation: A longitudinal study of technology-driven capability development and institutional work39 cited
2020The role of client knowledge absorptive capacity for innovation in KIBS37 cited
2024Engaging customers and suppliers for environmental sustainability: Investigating the drivers and the effects on firm performance35 cited
2019Becoming a more attractive supplier by managing references – The case of small and medium-sized enterprises in a digitally enhanced business environment35 cited
2022Buffering B2B service failure: The role of customer engagement34 cited
2023The central role of consumer–brand engagement in product and service brand contexts29 cited
2022How can suppliers increase their buyers’ CSR engagement: the role of internal and relational factors29 cited
2021Business actor engagement: Exploring its antecedents and types26 cited
2021Does formalization or centralization mitigate uncertainty in knowledge-intensive procurement?25 cited
2019Revisiting Contemporary Issues in B2B Marketing: It's Not Just about Artificial Intelligence25 cited
2022The design of B2B customer references: A signaling theory perspective22 cited
2024How and When Does Engaging Customers in Environmental Sustainability Pay Off? The Role of Business Strategy20 cited