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Modeling the Satisfaction of Bus Traffic Transfer Service Quality at a High-Speed Railway Station
16 references·16 citing·42 second hopsampled
Modeling the Satisfaction of Bus Traffic Transfer Service Quality at a High-Speed Railway Station (2018)Modeling the Satisfaction of Bus Traffic …Enjoying loyalty: The relationship between service quality, customer satisfaction, and behavioral intentions in public transit (2016)Enjoying loyalty: The relatio…Perceived service quality in bus transit service: A structural equation approach (2013)Perceived service quality in …Customer satisfaction using low cost carriers (2010)Customer satisfaction using l…Behavioral intentions of public transit passengers—The roles of service quality, perceived value, satisfaction and involvement (2010)Behavioral intentions of publ…Investigating structural relationships between service quality, perceived value, satisfaction, and behavioral intentions for air passengers: Evidence from Taiwan (2008)Investigating structural rela…Employee satisfaction, customer satisfaction, and financial performance: An empirical examination (2008)Employee satisfaction, custom…User satisfaction with paratransit in competition with motorization in indonesia: anticipation of future implications (2007)User satisfaction with paratr…The effectiveness of soft transport policy measures: A critical assessment and meta-analysis of empirical evidence (2007)The effectiveness of soft tra…Service Quality Attributes Affecting Customer Satisfaction for Bus Transit (2007)Service Quality Attributes Af…Repurchase loyalty: The role of involvement and satisfaction (2007)Repurchase loyalty: The role …Measuring the quality of service for passengers on the hellenic railways (2007)Measuring the quality of serv…The Roles of Quality, Value, and Satisfaction in Predicting Cruise Passengers’ Behavioral Intentions (2004)The Roles of Quality, Value, …Structural equation modeling for travel behavior research (2002)Structural equation modeling …A comprehensive daily activity-travel generation model system for workers (2000)A comprehensive daily activit…Five imperatives for improving service quality (1991)Five imperatives for improvin…Evaluation of goodness-of-fit indices for structural equation models. (1989)Evaluation of goodness-of-fit…Gender-specific insights into intercity railway service quality: Navigating the new normal for enhanced equity (2024)Gender-specific insights into…Exploring Passenger Satisfaction in Multimodal Railway Hubs: A Social Media-Based Analysis of Travel Behavior in China’s Major Rail Stations (2024)Exploring Passenger Satisfact…Service quality and customer satisfaction analysis among motorcycle taxi transportation in the Philippines through SERVQUAL dimensions and social exchange theory (2023)Service quality and customer …Is the relationship between the perceived service quality and passenger loyalty linear or non-linear? A novel model-independent interpretation method is applied (2023)Is the relationship between t…Exploring the role of public transport information sources on perceived service quality in suburban rail (2023)Exploring the role of public …Autonomous and Sustainable Service Economies: Data-Driven Optimization of Design and Operations through Discovery of Multi-Perspective Parameters (2023)Autonomous and Sustainable Se…The Aspiration for Happy Train Journey: Commuters’ Perception of the Quality of Intercity Rail Services (2022)The Aspiration for Happy Trai…Service Quality of Bus Performance in Asia: A Systematic Literature Review and Conceptual Framework (2022)Service Quality of Bus Perfor…Public utility vehicle service quality and customer satisfaction in the Philippines during the COVID-19 pandemic (2022)Public utility vehicle servic…Perceived service quality based on passenger and trip characteristics: A structural equation modeling approach (2022)Perceived service quality bas…Enhancing aircraft cabin comfort to compete with high‐speed trains: A survey in China (2021)Enhancing aircraft cabin comf…A Review of Methodological Approaches and Modeling Techniques in Service Quality Evaluation of Surface Transportation during the Last Decade (2021)A Review of Methodological Ap…A Multi-Objective Programming Approach to Design Feeder Bus Route for High-Speed Rail Stations (2019)A Multi-Objective Programming…The Relationship of Causal Factors Affecting the Future Equilibrium Change of Total Final Energy Consumption in Thailand’s Construction Sector under a Sustainable Development Goal: Enriching the SE-VARX Model (2018)The Relationship of Causal Fa…Prevalence of alternative processing rules in the formation of daily travel satisfaction in the context multi-trip, multi-stage, multi-attribute travel experiences (2018)Prevalence of alternative pro…Identifying passengers’ needs in cabin interiors of high-speed rails in China using quality function deployment for improving passenger satisfaction (2018)Identifying passengers’ needs…Aspects of Scientific Explanation. (1966)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Goodness-of-fit indexes in confirmatory factor analysis: The effect of sample size. (1988)Applications of structural equation modeling in marketing and consumer research: A review (1996)The Sources of Four Commonly Reported Cutoff Criteria (2006)CB-SEM vs PLS-SEM methods for research in social sciences and technology forecasting (2021)Structural equation modeling in practice: A review and recommended two-step approach. (1988)The theory of planned behavior (1991)Alternative Ways of Assessing Model Fit (1992)How to transform consumers into fans of your brand (2012)Examining the drivers and brand performance implications of customer engagement with brands in the social media environment (2014)The Impact of Memorable Tourism Experiences on Loyalty Behaviors: The Mediating Effects of Destination Image and Satisfaction (2017)The Application of Electronic Computers to Factor Analysis (1960)Structural Equations with Latent Variables (1989)Structural Equations with Latent Variables. (1991)A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view (2010)Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches (2014)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Dimensions of Cruisers’ Experiences, Satisfaction, and Intention to Recommend (2009)Consumer behaviour in tourism: Concepts, influences and opportunities (2013)Understanding Attitudes and Predicting Social Behavior (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)What influences satisfaction and loyalty in public transport? A review of the literature (2017)Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty (2018)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Behavioral Consequences of Service Quality (1996)Tourists’ Experiences with Smart Tourism Technology at Smart Destinations and Their Behavior Intentions (2019)The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country (2021)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)The theme park experience: An analysis of pleasure, arousal and satisfaction (2004)The promises of big data and small data for travel behavior (aka human mobility) analysis (2016)An overview of structural equation modeling: its beginnings, historical development, usefulness and controversies in the social sciences (2017)Testing Structural Equation Models. (1994)High-performance work practices and hotel employee performance: The mediation of work engagement (2012)The business value of online consumer reviews and management response to hotel performance (2014)Customer loyalty: a review and future directions with a special focus on the hospitality industry (2015)Public Transport Accessibility: A Literature Review (2018)Service quality to service loyalty: A relationship which goes beyond customer services (1998)A Proposal to Assess the Service Quality of Online Travel Agencies: An Exploratory Study (2000)Service Quality and Student Satisfaction: A Case Study at Private Higher Education Institutions (2009)
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References

  • 1989Evaluation of goodness-of-fit indices for structural equation models.2,925 cited
  • 2002Structural equation modeling for travel behavior research1,043 cited
  • 2010Behavioral intentions of public transit passengers—The roles of service quality, perceived value, satisfaction and involvement867 cited
  • 2004The Roles of Quality, Value, and Satisfaction in Predicting Cruise Passengers’ Behavioral Intentions864 cited
  • 2008Employee satisfaction, customer satisfaction, and financial performance: An empirical examination754 cited
  • 2007Service Quality Attributes Affecting Customer Satisfaction for Bus Transit608 cited
  • 2008Investigating structural relationships between service quality, perceived value, satisfaction, and behavioral intentions for air passengers: Evidence from Taiwan591 cited
  • 1991Five imperatives for improving service quality521 cited
  • 2013Perceived service quality in bus transit service: A structural equation approach479 cited
  • 2007Repurchase loyalty: The role of involvement and satisfaction342 cited
  • 2016Enjoying loyalty: The relationship between service quality, customer satisfaction, and behavioral intentions in public transit274 cited
  • 2007Measuring the quality of service for passengers on the hellenic railways265 cited
  • 2010Customer satisfaction using low cost carriers251 cited
  • 2007

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The effectiveness of soft transport policy measures: A critical assessment and meta-analysis of empirical evidence
249 cited
  • 2007User satisfaction with paratransit in competition with motorization in indonesia: anticipation of future implications208 cited
  • 2000A comprehensive daily activity-travel generation model system for workers203 cited
  • Cited by

    • 2022Public utility vehicle service quality and customer satisfaction in the Philippines during the COVID-19 pandemic103 cited
    • 2018The Relationship of Causal Factors Affecting the Future Equilibrium Change of Total Final Energy Consumption in Thailand’s Construction Sector under a Sustainable Development Goal: Enriching the SE-VARX Model59 cited
    • 2018Identifying passengers’ needs in cabin interiors of high-speed rails in China using quality function deployment for improving passenger satisfaction46 cited
    • 2022Perceived service quality based on passenger and trip characteristics: A structural equation modeling approach33 cited
    • 2022Service Quality of Bus Performance in Asia: A Systematic Literature Review and Conceptual Framework30 cited
    • 2023Service quality and customer satisfaction analysis among motorcycle taxi transportation in the Philippines through SERVQUAL dimensions and social exchange theory27 cited
    • 2023Autonomous and Sustainable Service Economies: Data-Driven Optimization of Design and Operations through Discovery of Multi-Perspective Parameters26 cited
    • 2023Exploring the role of public transport information sources on perceived service quality in suburban rail14 cited
    • 2018Prevalence of alternative processing rules in the formation of daily travel satisfaction in the context multi-trip, multi-stage, multi-attribute travel experiences14 cited
    • 2021Enhancing aircraft cabin comfort to compete with high‐speed trains: A survey in China13 cited
    • 2024Exploring Passenger Satisfaction in Multimodal Railway Hubs: A Social Media-Based Analysis of Travel Behavior in China’s Major Rail Stations12 cited
    • 2024Gender-specific insights into intercity railway service quality: Navigating the new normal for enhanced equity11 cited
    • 2019A Multi-Objective Programming Approach to Design Feeder Bus Route for High-Speed Rail Stations11 cited
    • 2022The Aspiration for Happy Train Journey: Commuters’ Perception of the Quality of Intercity Rail Services10 cited
    • 2023Is the relationship between the perceived service quality and passenger loyalty linear or non-linear? A novel model-independent interpretation method is applied8 cited
    • 2021A Review of Methodological Approaches and Modeling Techniques in Service Quality Evaluation of Surface Transportation during the Last Decade3 cited