Future Direction and Visual Analysis of Kano Model: A Literature Review

Qingliang Meng

19 citations0/0 files storedJournal of Service Science and Management

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Quality Function Deployment in Product Design scientometrics and bibliometrics research Color perception and design

Abstract

This paper takes WoS database and CNKI database as samples, uses the HistCite to analyze the research status of Kano model, then analyzes the citation networks of Kano model and compares the topics and key points of Kano model research. Finally, the paper proposes the future direction of Kano model based on the citation networks and research topics.

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References

1984Attractive Quality and Must-Be Quality 1998How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment 2008Global supplier selection: a fuzzy-AHP approach 2008An analytical Kano model for customer need analysis 2000Integrating Kano's model in the planning matrix of quality function deployment 2005The refined Kano's model and its application 2007Integrating the Kano Model and QFD for Designing New Products 2008A new fuzzy concept approach for Kano’s model

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2024Requirements classification in Kano Model – from strict categories to satisfaction and dissatisfaction potential 2020Product attributes based on customer’s perception and their effect on customer satisfaction: the Kano analysis of mobile brands

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