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Future Direction and Visual Analysis of Kano Model: A Literature Review
15 references·3 citing·34 second hop
Future Direction and Visual Analysis of Kano Model: A Literature Review (2018)Future Direction and Visual Analysis of K…The application of Kano model in the healthcare industry: a systematic literature review (2017)The application of Kano model…Typology of Kano models: a critical review of literature and proposition of a revised model (2013)Typology of Kano models: a cr…Industrial engineering and management (2013)Industrial engineering and ma…Contribution to quality research: a literature review of Kano's model from 1998 to 2012 (2012)Contribution to quality resea…Two Decades of Using Kano's Theory of Attractive Quality: A Literature Review (2008)Two Decades of Using Kano's T…Quality function deployment implementation based on Fuzzy Kano model: An application in PLM system (2008)Quality function deployment i…Global supplier selection: a fuzzy-AHP approach (2008)Global supplier selection: a …An analytical Kano model for customer need analysis (2008)An analytical Kano model for …A new fuzzy concept approach for Kano’s model (2008)A new fuzzy concept approach …Integrating the Kano Model and QFD for Designing New Products (2007)Integrating the Kano Model an…Customer Requirement Analysis Based on an Analytical Kano Model (2007)Customer Requirement Analysis…The refined Kano's model and its application (2005)The refined Kano's model and …Integrating Kano's model in the planning matrix of quality function deployment (2000)Integrating Kano's model in t…How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment (1998)How to make product developme…Attractive Quality and Must-Be Quality (1984)Attractive Quality and Must-B…Requirements classification in Kano Model – from strict categories to satisfaction and dissatisfaction potential (2024)Requirements classification i…Exploring the Key Priority Development Projects of Smart Transportation for Sustainability: Using Kano Model (2022)Exploring the Key Priority De…Product attributes based on customer’s perception and their effect on customer satisfaction: the Kano analysis of mobile brands (2020)Product attributes based on c…Fuzzy sets (1965)Fuzzy sets (1996)Sustainable supplier selection under must-be criteria through Fuzzy inference system (2019)Research on the influence of after-sales service quality factors on customer satisfaction (2020)The magical number seven, plus or minus two: Some limits on our capacity for processing information. (1956)The analytic hierarchy process and analytic network process: an overview of applications (2010)Fuzzy Multicriteria Decision-Making: A Literature Review (2015)Multi-tier sustainable global supplier selection using a fuzzy AHP-VIKOR based approach (2017)KANO’S METHODS FOR UNDERSTANDING CUSTOMER-DEFINED QUALITY (1993)Understanding customer needs through quantitative analysis of Kano's model (2010)Crowd intelligence: Analyzing online product reviews for preference measurement (2015)Kano qualitative vs quantitative approaches: An assessment framework for products attributes analysis (2017)The House of Quality (1988)Zero defections: quality comes to services. (1990)A survey of the application of fuzzy set theory in production and operations management: 1998–2009 (2010)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)An application of integrating SERVQUAL and Kano's model into QFD for logistics services (2009)Integration of Kano’s Model into quality function deployment (QFD) (2010)A conceptual Lean Six Sigma framework for quality excellence in higher education institutions (2018)A model of consumer perceptions and store loyalty intentions for a supermarket retailer (1998)Logistics service design for cross-border E-commerce using Kansei engineering with text-mining-based online content analysis (2016)The Improvement Guide: A Practical Approach to Enhancing Organizational Performance (1997)Review, analysis and classification of the literature on QFD—Types of research, difficulties and benefits (2008)A critical review of techniques for classifying quality attributes in the Kano model (2011)The Voice of the Customer (1993)Quality function deployment: A literature review (2002)The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis (2003)How does corporate social responsibility contribute to firm financial performance? The mediating role of competitive advantage, reputation, and customer satisfaction (2014)The Process of Customer Engagement: A Conceptual Framework (2008)Gain more insight from your PLS-SEM results (2016)The variable sample size t control chart for monitoring short production runs (2012)Abusive Supervision and Employee Deviance: A Multifoci Justice Perspective (2017)Blockchain adoption for information sharing: risk decision-making in spacecraft supply chain (2019)
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References

  • 1984Attractive Quality and Must-Be Quality3,436 cited
  • 1998How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment1,134 cited
  • 2008Global supplier selection: a fuzzy-AHP approach668 cited
  • 2008An analytical Kano model for customer need analysis428 cited
  • 2000Integrating Kano's model in the planning matrix of quality function deployment356 cited
  • 2005The refined Kano's model and its application302 cited
  • 2007Integrating the Kano Model and QFD for Designing New Products249 cited
  • 2008A new fuzzy concept approach for Kano’s model170 cited
  • 2013Industrial engineering and management166 cited
  • 2008Quality function deployment implementation based on Fuzzy Kano model: An application in PLM system160 cited
  • 2017The application of Kano model in the healthcare industry: a systematic literature review158 cited
  • 2008Two Decades of Using Kano's Theory of Attractive Quality: A Literature Review154 cited
  • 2013Typology of Kano models: a critical review of literature and proposition of a revised model146 cited
  • 2012Contribution to quality research: a literature review of Kano's model from 1998 to 201258 cited
  • 2007

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Customer Requirement Analysis Based on an Analytical Kano Model
23 cited

Cited by

  • 2024Requirements classification in Kano Model – from strict categories to satisfaction and dissatisfaction potential15 cited
  • 2020Product attributes based on customer’s perception and their effect on customer satisfaction: the Kano analysis of mobile brands12 cited
  • 2022Exploring the Key Priority Development Projects of Smart Transportation for Sustainability: Using Kano Model8 cited