this work references cited by second hopReferences
- 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error113,385 cited
- 1988Structural equation modeling in practice: A review and recommended two-step approach.42,320 cited
- 1994The Commitment-Trust Theory of Relationship Marketing23,031 cited
- 1995An Integrative Model Of Organizational Trust22,324 cited
- 1998Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification.12,432 cited
- 1996The Behavioral Consequences of Service Quality12,400 cited
- 1999Whence Consumer Loyalty?10,801 cited
- 1995An Integrative Model of Organizational Trust10,705 cited
- 1999Whence Consumer Loyalty?4,891 cited
- 2007Trust, trustworthiness, and trust propensity: A meta-analytic test of their unique relationships with risk taking and job performance.2,639 cited
- 2016Customer engagement: the construct, antecedents, and consequences1,862 cited
- 2004Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration From a Business-to-Business Service Context1,846 cited
- 1997Image repair discourse and crisis communication1,566 cited
- 2004Removing the Shadow of Suspicion: The Effects of Apology Versus Denial for Repairing Competence- Versus Integrity-Based Trust Violations.1,120 cited
Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work