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Pengaruh Kualitas Layanan Online Terhadap Kepuasan, Komitmen, Dan Loyalitas Nasabah Internet Banking Di Kota Denpasar
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Pengaruh Kualitas Layanan Online Terhadap Kepuasan, Komitmen, Dan Loyalitas Nasabah Internet Banking Di Kota Denpasar (2018)Pengaruh Kualitas Layanan Online Terhadap…E-S-QUAL: A multiple-item scale for assessing electronic service quality (2019)E-S-QUAL: A multiple-item sca…The role of etail quality, e-satisfaction and e-trust in online loyalty development process (2009)The role of etail quality, e-…Measuring the Quality of E-Service: Scale Development and Initial Validation (2009)Measuring the Quality of E-Se…Manajemen Pemasaran Jasa (2006)Manajemen Pemasaran JasaCustomer perceptions of e‐service quality in online shopping (2005)Customer perceptions of e‐ser…Relationship quality, on‐line banking and the information technology gap (2003)Relationship quality, on‐line…Customer Satisfaction in Virtual Environments: A Study of Online Investing (2003)Customer Satisfaction in Virt…A model of trust in online relationship banking (2003)A model of trust in online re…A Customer Loyalty Model for E-Service Context. (2003)A Customer Loyalty Model for …Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Service Quality Delivery thro…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Adoption of Internet banking by Australian consumers: an empirical investigation (1999)Adoption of Internet banking …The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Perceived service quality as a customer‐based performance measure: An empirical examination of organizational barriers using an extended service quality model (1991)Perceived service quality as …A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Peran persepsi terhadap electronic service quality dan electronic word-of mouth (e-wom) terhadap intensi pembelian ulang melalui e-commerce (2021)Peran persepsi terhadap elect…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Understanding Attitudes and Predicting Social Behavior (1980)On the Evaluation of Structural Equation Models (1988)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)An analysis of the e‐service literature: towards a research agenda (2006)The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services (2009)The impact of e-service quality and customer satisfaction on customer behavior in online shopping (2019)A Logit Model of Brand Choice Calibrated on Scanner Data (1983)Impact of Sales Promotions on When, What, and How Much to Buy (1988)Consumer acceptance of online banking: an extension of the technology acceptance model (2004)Factors influencing the adoption of internet banking: An integration of TAM and TPB with perceived risk and perceived benefit (2008)Factors influencing adoption of mobile banking by Jordanian bank customers: Extending UTAUT2 with trust (2017)Diffusion of Innovations 1 (2019)Free Competition and the Optimal Amount of Fraud (1973)Advertising as Information (1974)An Investigation into the Determinants of Customer Satisfaction (1982)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)The psychology of interpersonal relations. (1958)Markets and Hierarchies: Analysis and Antitrust Implications. (1976)Consumers’ attitudes towards online and mobile banking in China (2005)The Drivers of Green Brand Equity: Green Brand Image, Green Satisfaction, and Green Trust (2009)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)E-S-QUAL (2004)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Analisis SWOT Financial Technology (Fintech) Pembiayaan Perbankan Syariah Di Indonesia (Studi Kasus 4 Bank Syariah Di Kota Medan) (2018)KEPUASAN PELANGGAN MEMEDIASI PENGARUH KUALITAS PELAYANAN DAN PROMOSI TERHADAP LOYALITAS PELANGGAN (2018)MODEL KEPUTUSAN PEMBELIAN MELALUI KEPUASAN KONSUMEN PADA MARKETPLACE: KUALITAS PRODUK DAN KUALITAS PELAYANAN (LITERATURE REVIEW MANAJEMEN PEMASARAN) (2022)Managing Internet Product Returns: A Focus on Effective Service Operations (2007)Success Factors for Destination Marketing Web Sites: A Qualitative Meta-Analysis (2007)Effect of social commerce factors on user purchase behavior: An empirical investigation from renren.com (2015)
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References

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  • 2009Measuring the Quality of E-Service: Scale Development and Initial Validation

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191 cited
  • 2003Relationship quality, on‐line banking and the information technology gap180 cited
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    • 2021Peran persepsi terhadap electronic service quality dan electronic word-of mouth (e-wom) terhadap intensi pembelian ulang melalui e-commerce6 cited