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Planning and implementing an effective omnichannel marketing program
16 references·16 citing·34 second hopsampled
Planning and implementing an effective omnichannel marketing program (2018)Planning and implementing an effective om…Managing Multi- and Omni-Channel Distribution: Metrics and Research Directions (2017)Managing Multi- and Omni-Chan…Understanding Customer Experience Throughout the Customer Journey (2016)Understanding Customer Experi…The Impact of Different Touchpoints on Brand Consideration (2015)The Impact of Different Touch…The Impact of Cross-Channel Integration on Retailers’ Sales Growth (2015)The Impact of Cross-Channel I…Perceived customer showrooming behavior and the effect on retail salesperson self-efficacy and performance (2015)Perceived customer showroomin…Integrating Bricks with Clicks: Retailer-Level and Channel-Level Outcomes of Online–Offline Channel Integration (2015)Integrating Bricks with Click…Hummel's Digital Transformation Toward Omnichannel Retailing: Key Lessons Learned (2015)Hummel's Digital Transformati…From Multi-Channel Retailing to Omni-Channel Retailing (2015)From Multi-Channel Retailing …Categorization of multiple channel retailing in Multi-, Cross-, and Omni‐Channel Retailing for retailers and retailing (2015)Categorization of multiple ch…Introduction to the Special Issue Information Technology in Retail: Toward Omnichannel Retailing (2014)Introduction to the Special I…How to win in an Omnichannel world (2014)How to win in an Omnichannel …Integration of Online and Offline Channels in Retail: The Impact of Sharing Reliable Inventory Availability Information (2012)Integration of Online and Off…Crafting Integrated Multichannel Retailing Strategies (2010)Crafting Integrated Multichan…Crafting Integrated Multichannel Retailing Strategies (2010)Crafting Integrated Multichan…Multichannel customer management: Understanding the research-shopper phenomenon (2007)Multichannel customer managem…The Future of Shopping (1998)The Future of ShoppingSustainable performance in SMEs using big data analytics for closed-loop supply chains and reverse omnichannel (2024)Sustainable performance in SM…Customer journey design in omnichannel retailing: Examining the effect of autonomy-competence-relatedness in brand relationship building (2024)Customer journey design in om…Digital transformation of supply chain management in retail and e-commerce (2023)Digital transformation of sup…The transformative and evolutionary approach of omnichannel in retail companies: insights from multi-case studies in Portugal (2022)The transformative and evolut…The emergence of B2B omni-channel marketing in the digital era: a systematic literature review (2022)The emergence of B2B omni-cha…Omnichannel marketing: structured review, synthesis, and future directions (2022)Omnichannel marketing: struct…How to retain customers in omnichannel retailing: Considering the roles of brand experience and purchase behavior (2022)How to retain customers in om…Engaging with omnichannel brands: the role of consumer empowerment (2022)Engaging with omnichannel bra…The mediating effect of consumer empowerment in omni-channel retailing (2021)The mediating effect of consu…Multichannel integration through innovation capability in manufacturing SMEs and its impact on performance (2021)Multichannel integration thro…Challenging the "integration imperative": A customer perspective on omnichannel journeys (2021)Challenging the "integration …A further approach in omnichannel LSQ, satisfaction and customer loyalty (2021)A further approach in omnicha…Service quality in multichannel fashion retailing: an exploratory study (2020)Service quality in multichann…Barriers in omnichannel retailing returns: a conceptual framework (2020)Barriers in omnichannel retai…An analysis of factors influencing omnichannel retailing adoption using ISM-DEMATEL approach: an Indian perspective (2020)An analysis of factors influe…Adoption barriers in engaging young consumers in the Omni-channel retailing (2019)Adoption barriers in engaging…Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Marketplaces (1997)Challenges and Opportunities in Multichannel Customer Management (2006)Omnichannel Customer Behavior: Key Drivers of Technology Acceptance and Use and Their Effects on Purchase Intention (2016)Toward a three-dimensional framework for omni-channel (2017)Consumer decision‐making in omnichannel retailing: Literature review and future research agenda (2020)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions (2002)Conceptualization of omnichannel customer experience and its impact on shopping intention: A mixed-method approach (2019)Firm Resources and Sustained Competitive Advantage (1991)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)Firm resources and sustained competitive advantage (2004)Channel integration quality, perceived fluency and omnichannel service usage: The moderating roles of internal and external usage experience (2018)The Market Valuation of Internet Channel Additions (2002)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Digital marketing: A framework, review and research agenda (2016)Digital economy: An innovation driver for total factor productivity (2021)The Application of Electronic Computers to Factor Analysis (1960)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Commitment-Trust Theory of Relationship Marketing (1994)The Relative Importance of Perceived Ease of Use in IS Adoption: A Study of E-Commerce Adoption (2000)Designing conceptual articles: four approaches (2020)Setting the future of digital and social media marketing research: Perspectives and research propositions (2020)Managing Channel Profits (1983)The Future of Retailing (2017)Direct Marketing, Indirect Profits: A Strategic Analysis of Dual-Channel Supply-Chain Design (2003)Mobile Marketing in the Retailing Environment: Current Insights and Future Research Avenues (2010)Fashion Shopping in Multichannel Retail: The Role of Technology in Enhancing the Customer Experience (2014)A Thematic Exploration of Digital, Social Media, and Mobile Marketing: Research Evolution from 2000 to 2015 and an Agenda for Future Inquiry (2016)Omnichannel Retail Operations with Buy-Online-and-Pick-up-in-Store (2016)Offline Showrooms in Omnichannel Retail: Demand and Operational Benefits (2017)
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References

  • 2016Understanding Customer Experience Throughout the Customer Journey5,744 cited
  • 2015From Multi-Channel Retailing to Omni-Channel Retailing2,598 cited
  • 2007Multichannel customer management: Understanding the research-shopper phenomenon999 cited
  • 2014Introduction to the Special Issue Information Technology in Retail: Toward Omnichannel Retailing724 cited
  • 2012Integration of Online and Offline Channels in Retail: The Impact of Sharing Reliable Inventory Availability Information713 cited
  • 2015Categorization of multiple channel retailing in Multi-, Cross-, and Omni‐Channel Retailing for retailers and retailing680 cited
  • 2015Integrating Bricks with Clicks: Retailer-Level and Channel-Level Outcomes of Online–Offline Channel Integration670 cited
  • 2015The Impact of Cross-Channel Integration on Retailers’ Sales Growth570 cited
  • 2010Crafting Integrated Multichannel Retailing Strategies501 cited
  • 2017Managing Multi- and Omni-Channel Distribution: Metrics and Research Directions416 cited
  • 2015The Impact of Different Touchpoints on Brand Consideration392 cited
  • 2015Perceived customer showrooming behavior and the effect on retail salesperson self-efficacy and performance389 cited
  • 2010Crafting Integrated Multichannel Retailing Strategies352 cited
  • 2014How to win in an Omnichannel world

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327 cited
  • 1998The Future of Shopping309 cited
  • 2015Hummel's Digital Transformation Toward Omnichannel Retailing: Key Lessons Learned284 cited
  • Cited by

    • 2022How to retain customers in omnichannel retailing: Considering the roles of brand experience and purchase behavior104 cited
    • 2021A further approach in omnichannel LSQ, satisfaction and customer loyalty78 cited
    • 2021Challenging the "integration imperative": A customer perspective on omnichannel journeys73 cited
    • 2020Barriers in omnichannel retailing returns: a conceptual framework60 cited
    • 2020An analysis of factors influencing omnichannel retailing adoption using ISM-DEMATEL approach: an Indian perspective57 cited
    • 2024Customer journey design in omnichannel retailing: Examining the effect of autonomy-competence-relatedness in brand relationship building44 cited
    • 2022Engaging with omnichannel brands: the role of consumer empowerment42 cited
    • 2023Digital transformation of supply chain management in retail and e-commerce40 cited
    • 2021The mediating effect of consumer empowerment in omni-channel retailing39 cited
    • 2022The transformative and evolutionary approach of omnichannel in retail companies: insights from multi-case studies in Portugal39 cited
    • 2021Multichannel integration through innovation capability in manufacturing SMEs and its impact on performance38 cited
    • 2019Adoption barriers in engaging young consumers in the Omni-channel retailing37 cited
    • 2024Sustainable performance in SMEs using big data analytics for closed-loop supply chains and reverse omnichannel36 cited
    • 2022Omnichannel marketing: structured review, synthesis, and future directions35 cited
    • 2022The emergence of B2B omni-channel marketing in the digital era: a systematic literature review35 cited
    • 2020Service quality in multichannel fashion retailing: an exploratory study33 cited