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Quel smart retailing en magasin pour quelle expérience omnicanal vécue ?
16 references·0 citing·46 second hop
Quel smart retailing en magasin pour quelle expérience omnicanal vécue ? (2018)Quel smart retailing en magasin pour quel…Welcome to the experience economy (2019)Welcome to the experience eco…Understanding Customer Experience Throughout the Customer Journey (2016)Understanding Customer Experi…Smart tourism: foundations and developments (2015)Smart tourism: foundations an…From Multi-Channel Retailing to Omni-Channel Retailing (2015)From Multi-Channel Retailing …Conceptual foundations for understanding smart tourism ecosystems (2015)Conceptual foundations for un…Categorization of multiple channel retailing in Multi-, Cross-, and Omni‐Channel Retailing for retailers and retailing (2015)Categorization of multiple ch…Introduction to the Special Issue Information Technology in Retail: Toward Omnichannel Retailing (2014)Introduction to the Special I…Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Customer Experience Creation:…Multichannel customer management: Understanding the research-shopper phenomenon (2007)Multichannel customer managem…How to Sustain the Customer Experience: (2007)How to Sustain the Customer E…Co-creation experiences: The next practice in value creation (2004)Co-creation experiences: The …Revisiting Consumption Experience (2003)Revisiting Consumption Experi…Technology and the Customer Interface: What Consumers Want in the Physical and Virtual Store (2002)Technology and the Customer I…Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Marketplaces (1997)Interactive Home Shopping: Co…Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations (1996)Marketing in Hypermedia Compu…Ad hoc categories (1983)Ad hoc categoriesThe Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)The Tacit Dimension (1997)Customer experience quality: an exploration in business and consumer contexts using repertory grid technique (2010)Online Customer Experience in e-Retailing: An empirical model of Antecedents and Outcomes (2012)Customer experience management: toward implementing an evolving marketing concept (2015)Statistical principles in experimental design. 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References

  • 2004Co-creation experiences: The next practice in value creation6,502 cited
  • 2016Understanding Customer Experience Throughout the Customer Journey5,744 cited
  • 1996Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations5,628 cited
  • 2009Customer Experience Creation: Determinants, Dynamics and Management Strategies3,138 cited
  • 2015From Multi-Channel Retailing to Omni-Channel Retailing2,598 cited
  • 2015Smart tourism: foundations and developments2,567 cited
  • 2019Welcome to the experience economy2,562 cited
  • 1997Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Marketplaces2,234 cited
  • 1983Ad hoc categories1,878 cited
  • 2007How to Sustain the Customer Experience:1,784 cited
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  • 2002Technology and the Customer Interface: What Consumers Want in the Physical and Virtual Store942 cited
  • 2015Conceptual foundations for understanding smart tourism ecosystems860 cited
  • 2003Revisiting Consumption Experience851 cited
  • 2014Introduction to the Special Issue Information Technology in Retail: Toward Omnichannel Retailing

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724 cited
  • 2015Categorization of multiple channel retailing in Multi-, Cross-, and Omni‐Channel Retailing for retailers and retailing680 cited
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