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What moderates the influence of extremely negative ratings? The role of review and reviewer characteristics
16 references·13 citing·45 second hop
What moderates the influence of extremely negative ratings? The role of review and reviewer characteristics (2018)What moderates the influence of extremely…Communication And Persuasion (2017)Communication And PersuasionWhat Makes a Helpful Online Review? A Study of Customer Reviews on Amazon.Com1 (2010)What Makes a Helpful Online R…What makes a helpful online review? a study of customer reviews on amazon.com (2010)What makes a helpful online r…Estimating the Helpfulness and Economic Impact of Product Reviews: Mining Text and Reviewer Characteristics (2010)Estimating the Helpfulness an…The Psychological Meaning of Words: LIWC and Computerized Text Analysis Methods (2009)The Psychological Meaning of …Tried and tested: The impact of online hotel reviews on consumer consideration (2008)Tried and tested: The impact …The impact of online user reviews on hotel room sales (2008)The impact of online user rev…Examining the Relationship Between Reviews and Sales: The Role of Reviewer Identity Disclosure in Electronic Markets (2008)Examining the Relationship Be…The Effect of On-Line Consumer Reviews on Consumer Purchasing Intention: The Moderating Role of Involvement (2007)The Effect of On-Line Consume…The Effect of Word of Mouth on Sales: Online Book Reviews (2006)The Effect of Word of Mouth o…The influence of online product recommendations on consumers’ online choices (2004)The influence of online produ…Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Electronic word-of-mouth via …Effects of Word-of-Mouth and Product-Attribute Information on Persuasion: An Accessibility-Diagnosticity Perspective (1991)Effects of Word-of-Mouth and …Negativity and extremity biases in impression formation: A review of explanations. (1989)Negativity and extremity bias…Attention and weight in person perception: The impact of negative and extreme behavior. (1980)Attention and weight in perso…Communication and Persuasion: Psychological Studies of Opinion Change. (1954)Communication and Persuasion:…Perspective of Created Value in Consumer Choice: Comparison of Economic and Ecological Dimensions (2024)Perspective of Created Value …Negative signals on Peer-to-Peer platforms: The impact of cancellations on host performance across different property types (2023)Negative signals on Peer-to-P…The Host Canceled My Reservation! Impact of Host Cancelations on Occupancy Rate in the P2P Context: A Signaling Theory Perspective (2022)The Host Canceled My Reservat…Herding behavior in peer-to-peer trading economy: The moderating role of reviewer photo and name (2022)Herding behavior in peer-to-p…The impact of online reviews on destination trust and travel intention: The moderating role of online review trustworthiness (2021)The impact of online reviews …Gamification in tourism and hospitality review platforms: How to R.A.M.P. up users’ motivation to create content (2021)Gamification in tourism and h…Do topic consistency and linguistic style similarity affect online review helpfulness? An elaboration likelihood model perspective (2021)Do topic consistency and ling…Artificial intelligence for hospitality big data analytics: developing a prediction model of restaurant review helpfulness for customer decision-making (2021)Artificial intelligence for h…Online persuasion of review emotional intensity: A text mining analysis of restaurant reviews (2020)Online persuasion of review e…Managing the product-harm crisis in the digital era: The role of consumer online brand community engagement (2020)Managing the product-harm cri…Extremely Negative Ratings and Online Consumer Review Helpfulness: The Moderating Role of Product Quality Signals (2020)Extremely Negative Ratings an…Impact of online reviews on hotel booking intention: The moderating role of brand image, star category, and price (2019)Impact of online reviews on h…Does the review deserve more helpfulness when its title resembles the content? 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References

  • 2006The Effect of Word of Mouth on Sales: Online Book Reviews5,993 cited
  • 2004Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet?5,913 cited
  • 2009The Psychological Meaning of Words: LIWC and Computerized Text Analysis Methods5,768 cited
  • 2010What Makes a Helpful Online Review? A Study of Customer Reviews on Amazon.Com12,499 cited
  • 2017Communication And Persuasion2,240 cited
  • 1991Effects of Word-of-Mouth and Product-Attribute Information on Persuasion: An Accessibility-Diagnosticity Perspective2,135 cited
  • 2007The Effect of On-Line Consumer Reviews on Consumer Purchasing Intention: The Moderating Role of Involvement2,115 cited
  • 1954Communication and Persuasion: Psychological Studies of Opinion Change.2,039 cited
  • 2008Examining the Relationship Between Reviews and Sales: The Role of Reviewer Identity Disclosure in Electronic Markets1,698 cited
  • 2004The influence of online product recommendations on consumers’ online choices1,584 cited
  • 1989Negativity and extremity biases in impression formation: A review of explanations.1,549 cited
  • 1980Attention and weight in person perception: The impact of negative and extreme behavior.1,533 cited
  • 2010Estimating the Helpfulness and Economic Impact of Product Reviews: Mining Text and Reviewer Characteristics1,404 cited

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2008
Tried and tested: The impact of online hotel reviews on consumer consideration
1,312 cited
  • 2010What makes a helpful online review? a study of customer reviews on amazon.com1,281 cited
  • 2008The impact of online user reviews on hotel room sales1,272 cited
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    • 2021Artificial intelligence for hospitality big data analytics: developing a prediction model of restaurant review helpfulness for customer decision-making134 cited
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    • 2019Does the review deserve more helpfulness when its title resembles the content? Locating helpful reviews by text mining115 cited
    • 2021Do topic consistency and linguistic style similarity affect online review helpfulness? An elaboration likelihood model perspective104 cited
    • 2021Gamification in tourism and hospitality review platforms: How to R.A.M.P. up users’ motivation to create content47 cited
    • 2022The Host Canceled My Reservation! Impact of Host Cancelations on Occupancy Rate in the P2P Context: A Signaling Theory Perspective16 cited
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