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Review of Proposals for the Construction and Management of the Catalog of Information Technology Services
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Review of Proposals for the Construction and Management of the Catalog of Information Technology Services (2018)Review of Proposals for the Construction …Success Factors for Software Outsourcing Partnership Management: An Exploratory Study Using Systematic Literature Review (2017)Success Factors for Software …Structure, Content and Use of IT Service Catalogs -- Empirical Analysis and Development of a Maturity Model (2016)Structure, Content and Use of…Description of the structure of the IT demand management process framework (2016)Description of the structure …Service Level Agreement of Information and Communication Technologies in Portuguese Hospitals (2014)Service Level Agreement of In…IT Services Reference Catalog (2013)IT Services Reference CatalogImplementing IT Service Management: A systematic literature review (2013)Implementing IT Service Manag…Building an IT service catalog in a small company as the main input for the IT financial management (2013)Building an IT service catalo…Effort instrumentation and management in service delivery environments (2012)Effort instrumentation and ma…Implementing the Service Catalogue Management (2010)Implementing the Service Cata…IT service management and governance modeling an ITSM Configuration process: A foundational ontology approach (2009)IT service management and gov…Implementing it Service Management: A Case Study Focussing on Critical Success Factors (2009)Implementing it Service Manag…An overview of IT service management (2009)An overview of IT service man…Service Management: Driving the Future of IT (2007)Service Management: Driving t…Integration of IT service management into enterprise architecture (2007)Integration of IT service man…IT Problem Management (2001)IT Problem ManagementTowards mature IT services (1998)Towards mature IT servicesThe Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)Cultures and Organizations: Software of the Mind. 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References

  • 2013Implementing IT Service Management: A systematic literature review189 cited
  • 2009An overview of IT service management184 cited
  • 2009Implementing it Service Management: A Case Study Focussing on Critical Success Factors155 cited
  • 2007Integration of IT service management into enterprise architecture91 cited
  • 1998Towards mature IT services40 cited
  • 2017Success Factors for Software Outsourcing Partnership Management: An Exploratory Study Using Systematic Literature Review34 cited
  • 2016Description of the structure of the IT demand management process framework27 cited
  • 2013Building an IT service catalog in a small company as the main input for the IT financial management26 cited
  • 2009IT service management and governance modeling an ITSM Configuration process: A foundational ontology approach21 cited
  • 2010Implementing the Service Catalogue Management18 cited
  • 2016Structure, Content and Use of IT Service Catalogs -- Empirical Analysis and Development of a Maturity Model16 cited
  • 2007Service Management: Driving the Future of IT16 cited
  • 2014Service Level Agreement of Information and Communication Technologies in Portuguese Hospitals15 cited
  • 2012Effort instrumentation and management in service delivery environments10 cited

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  • 2001IT Problem Management10 cited
  • 2013IT Services Reference Catalog9 cited
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