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Antecedents of social capital and its impact on satisfaction and Loyalty
16 references·4 citing·34 second hop
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References

  • 1988Structural equation modeling in practice: A review and recommended two-step approach.42,320 cited
  • 1973The Strength of Weak Ties40,499 cited
  • 1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research36,736 cited
  • 1988Social Capital in the Creation of Human Capital27,401 cited
  • 2000Social Capital in the Creation of Human Capital21,727 cited
  • 1981Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics19,243 cited
  • 2001Birds of a Feather: Homophily in Social Networks18,551 cited
  • 1998Social Capital, Intellectual Capital, and the Organizational Advantage17,467 cited
  • 1995Bowling Alone: America's Declining Social Capital14,036 cited
  • 1981Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics13,274 cited
  • 2000The Promise of Enterpreneurship as a Field of Research12,997 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,896 cited
  • 2007The Benefits of Facebook “Friends:” Social Capital and College Students’ Use of Online Social Network Sites10,059 cited
  • 2002Social Capital: Prospects for a New Concept9,685 cited
  • 2008Structural Equation Modelling: Guidelines for Determining Model Fit

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8,820 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,761 cited
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    • 2019Service quality and customer satisfaction: The moderating effects of hotel star rating501 cited
    • 2020Bridging capital and performance in clustered firms: The heterogeneous effect of knowledge strategy23 cited
    • 2023How do cultural factors affect loyalty behaviour in retailing? The central role of social proximity15 cited
    • 2024The effects of the antecedents of ewom on tourists' decision-making: Perceived trust as a mediator5 cited