References

No references inside the corpus for this window.

Cited by

• 2017A Behavioral Theory of Social Performance: Social Identity and Stakeholder Expectations286 cited
• 2006How should a company respond to a product harm crisis? The role of corporate reputation and consumer-based cues225 cited
• 2012How publics use social media to respond to blame games in crisis communication: The Love Parade tragedy in Duisburg 2010118 cited
• 2015Company Post-Crisis Communication Strategies and the Psychological Mechanism Underlying Consumer Reactions84 cited
• 2018Crisis and Image Repair at United Airlines: Fly the Unfriendly Skies71 cited
• 2008Making nice may not matter: The interplay of crisis type, response type and crisis issue on perceived organizational responsibility65 cited
• 2020The crisis‐response match: An empirical investigation64 cited
• 2011The Organization-Public Relationship and Crisis Communication: The Effect of the Organization-Public Relationship on Publics' Perceptions of Crisis and Attitudes Toward the Organization61 cited
• 2010Examining how image restoration strategy impacts perceptions of corporate social responsibility, organization‐public relationships, and source credibility59 cited
• 2021Political Communication and COVID-1957 cited
• 2019Effective strategies for responding to rumors about risks: The case of radiation-contaminated food in South Korea50 cited
• 2008Covariation-Based Causal Attributions during Organizational Crises: Suggestions for Extending Situational Crisis Communication Theory (SCCT)