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Modelling repurchase intention among smartphones users in Nigeria
16 references·16 citing·31 second hopsampled
Modelling repurchase intention among smartphones users in Nigeria (2018)Modelling repurchase intention among smar…Partial Least Squares (PLS) Structural Equation Modeling (SEM) for Building and Testing Behavioral Causal Theory: When to Choose It and How to Use It (2014)Partial Least Squares (PLS) S…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Value-based Adoption of Mobile Internet: An empirical investigation (2005)Value-based Adoption of Mobil…E-satisfaction: an initial examination (2000)E-satisfaction: an initial ex…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)SERVPERF versus SERVQUAL: Rec…Customer Satisfaction, Market Share, and Profitability: Findings from Sweden (1994)Customer Satisfaction, Market…Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market…An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions (1994)An assessment of the relation…A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Technological change in the context of robotic coffee shops: focusing on consumer innovativeness (2023)Technological change in the c…‘Stimuli Are All Around’—The Influence of Offline and Online Servicescapes in Customer Satisfaction and Repurchase Intention (2023)‘Stimuli Are All Around’—The …PENGARUH GAYA HIDUP DAN KUALITAS PELAYANAN MELALUI KEPUASAN KONSUMEN TERHADAP MINAT BELI ULANG (2022)PENGARUH GAYA HIDUP DAN KUALI…Factors affecting young customers’ smartphone purchase intention during Covid-19 pandemic (2022)Factors affecting young custo…Evolution of modified TAM associated with e-banking services adoption: a systematic PRISMA review from 1975 to 2021 (2022)Evolution of modified TAM ass…The Role of Price Promotion and Product Quality in Influencing the Intention to Repurchase Cok-Kis Cookies (2021)The Role of Price Promotion a…The Effects of Website Design Quality and Service Quality on Repurchase Intention Among Shopee Customers in Jakarta, with Customer Trust as a Mediating Variable (2021)The Effects of Website Design…Pengaruh Perceived Price Dan Country Of Origin Terhadap Repurchase Intention Merek Minuman Xing Fu Tang Di Jakarta: Word Of Mouth Sebagai Variabel Mediasi (2021)Pengaruh Perceived Price Dan …Mobile Phone Buying Decisions among Young Adults: An Empirical Study of Influencing Factors (2021)Mobile Phone Buying Decisions…Amalgamation of Customer Relationship Management and Data Analytics in Different Business Sectors—A Systematic Literature Review (2021)Amalgamation of Customer Rela…Sustainable manufacturing practices and performance of the Nigerian table water industry: a structural equation modeling approach (2020)Sustainable manufacturing pra…Role of consumer satisfaction in mediating effect of product quality on repurchase intention (2020)Role of consumer satisfaction…Prediksi Website Design Quality dan Service Quality terhadap Repurchase Intention Pada Pelanggan Shopee di Jakarta Dengan Customer Trust Sebagai Mediasi (2020)Prediksi Website Design Quali…PERAN CUSTOMER SATISFACTION MEMEDIASI PENGARUH SERVICE QUALITY TERHADAP REPURCHASE INTENTION PADA PENGGUNA LAZADA DI DENPASAR (2020)PERAN CUSTOMER SATISFACTION M…A deep hybrid learning model for customer repurchase behavior (2020)A deep hybrid learning model …Factors Influencing Purchase Intention of Cellular Phones Among the University Students in Bangladesh (2019)Factors Influencing Purchase …Strategic Management and Marketing in the Service Sector (1984)Evolving to a New Dominant Logic for Marketing (2003)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Understanding Customer Experience Throughout the Customer Journey (2016)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)Quality, satisfaction and behavioral intentions (2000)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)How destination image and evaluative factors affect behavioral intentions? (2006)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Specification Tests in Econometrics (1978)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Significance tests and goodness of fit in the analysis of covariance structures. (1980)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)Whence Consumer Loyalty? (1999)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)PLS-SEM: Indeed a Silver Bullet (2011)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited
  • 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions3,422 cited
  • 1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,139 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings from Sweden2,306 cited
  • 2005Value-based Adoption of Mobile Internet: An empirical investigation2,084 cited
  • 2000E-satisfaction: an initial examination2,007 cited

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  • 1994An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions1,984 cited
  • 2014Partial Least Squares (PLS) Structural Equation Modeling (SEM) for Building and Testing Behavioral Causal Theory: When to Choose It and How to Use It1,899 cited
  • Cited by

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    • 2021Amalgamation of Customer Relationship Management and Data Analytics in Different Business Sectors—A Systematic Literature Review41 cited
    • 2020Role of consumer satisfaction in mediating effect of product quality on repurchase intention36 cited
    • 2023‘Stimuli Are All Around’—The Influence of Offline and Online Servicescapes in Customer Satisfaction and Repurchase Intention29 cited
    • 2023Technological change in the context of robotic coffee shops: focusing on consumer innovativeness28 cited
    • 2022Evolution of modified TAM associated with e-banking services adoption: a systematic PRISMA review from 1975 to 202122 cited
    • 2021The Effects of Website Design Quality and Service Quality on Repurchase Intention Among Shopee Customers in Jakarta, with Customer Trust as a Mediating Variable20 cited
    • 2020Sustainable manufacturing practices and performance of the Nigerian table water industry: a structural equation modeling approach18 cited
    • 2021Mobile Phone Buying Decisions among Young Adults: An Empirical Study of Influencing Factors18 cited
    • 2020PERAN CUSTOMER SATISFACTION MEMEDIASI PENGARUH SERVICE QUALITY TERHADAP REPURCHASE INTENTION PADA PENGGUNA LAZADA DI DENPASAR17 cited
    • 2021Pengaruh Perceived Price Dan Country Of Origin Terhadap Repurchase Intention Merek Minuman Xing Fu Tang Di Jakarta: Word Of Mouth Sebagai Variabel Mediasi11 cited
    • 2019Factors Influencing Purchase Intention of Cellular Phones Among the University Students in Bangladesh10 cited
    • 2022PENGARUH GAYA HIDUP DAN KUALITAS PELAYANAN MELALUI KEPUASAN KONSUMEN TERHADAP MINAT BELI ULANG9 cited
    • 2020Prediksi Website Design Quality dan Service Quality terhadap Repurchase Intention Pada Pelanggan Shopee di Jakarta Dengan Customer Trust Sebagai Mediasi9 cited
    • 2021The Role of Price Promotion and Product Quality in Influencing the Intention to Repurchase Cok-Kis Cookies7 cited