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Employees’ psychological empowerment and performance: how customer feedback substitutes for leadership
16 references·5 citing·38 second hop
Employees’ psychological empowerment and performance: how customer feedback substitutes for leadership (2018)Employees’ psychological empowerment and …Nonnormaland Categorical Data in Structural Equation Modeling (2013)Nonnormaland Categorical Data…When can categorical variables be treated as continuous? A comparison of robust continuous and categorical SEM estimation methods under suboptimal conditions. 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References

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2,700 cited
  • 2013Nonnormaland Categorical Data in Structural Equation Modeling1,858 cited
  • 1978Substitutes for leadership: Their meaning and measurement1,746 cited
  • 2002Generational differences: revisiting generational work values for the new millennium1,656 cited
  • Cited by

    • 2022Analysis of the Mediating Role of Psychological Empowerment between Perceived Leader Trust and Employee Work Performance40 cited
    • 2021Investigation to determine elements influencing customer's satisfaction in the B2C electronic retailing marketplaces24 cited
    • 2020Creating an effective self-managed service climate for frontline service employees24 cited
    • 2023Effect of OPRAS on employees’ performance in Tanzania local government authorities: The case of Mtwara municipal council1 cited
    • 2020The Effect of Participatory Leadership on Performance through Psychological Empowerment and Trust-in-Supervisors -1 cited