SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Punishing Politeness: The Role of Language in Promoting Brand Trust
16 references·2 citing·40 second hop
Punishing Politeness: The Role of Language in Promoting Brand Trust (2018)Punishing Politeness: The Role of Languag…Advances in Consumer Research (2025)Advances in Consumer ResearchJournal of Business Ethics (2017)Journal of Business EthicsThe Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)The Chain of Effects from Bra…Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing (1998)Customer Evaluations of Servi…Trust and Breach of the Psychological Contract (1996)Trust and Breach of the Psych…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Conceptualizing, Measuring, a…Universals in the Content and Structure of Values: Theoretical Advances and Empirical Tests in 20 Countries (1992)Universals in the Content and…Research on Negotiation in Organizations (1990)Research on Negotiation in Or…Politeness (1987)PolitenessPoliteness : Some Universals in Language Usage (1987)Politeness : Some Universals …Organizational Information Requirements, Media Richness and Structural Design (1986)Organizational Information Re…Interactional justice : communication criteria of fairness (1986)Interactional justice : commu…Interpersonal trust, trustworthiness, and gullibility. (1980)Interpersonal trust, trustwor…THE PRONOUNS OF POWER AND SOLIDARITY (1968)THE PRONOUNS OF POWER AND SOL…Interaction Ritual: Essays on Face-to-Face Behavior. (1968)Interaction Ritual: Essays on…The effect of employees' politeness strategy and customer membership on customers' perception of co-recovery and online post-recovery satisfaction (2021)The effect of employees' poli…Consumer perceived authenticity of organizational corporate social responsibility (CSR) statements: a test of attribution theory (2021)Consumer perceived authentici…Self-efficacy: Toward a unifying theory of behavioral change. (1977)Self-efficacy: Toward a unifying theory of behavioral change. (1977)Culture's Consequences: International Differences in Work-Related Values (1981)Are There Universal Aspects in the Structure and Contents of Human Values? (1994)Rethinking individualism and collectivism: Evaluation of theoretical assumptions and meta-analyses. (2002)Construal-level theory of psychological distance. (2010)The social psychology of organizing (1969)A Garbage Can Model of Organizational Choice (1972)Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations (1996)Using Technology and Constituting Structures: A Practice Lens for Studying Technology in Organizations (2000)Users of the world, unite! The challenges and opportunities of Social Media (2009)External Control of Organizations: Resource Dependence Perspective (2011)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies (2003)Some antecedents and outcomes of brand love (2006)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)Transformational leader behaviors and their effects on followers' trust in leader, satisfaction, and organizational citizenship behaviors (1990)An Integrative Model Of Organizational Trust (1995)Psychological Safety and Learning Behavior in Work Teams (1999)TRUST AND DISTRUST IN ORGANIZATIONS: Emerging Perspectives, Enduring Questions (1999)Trust in leadership: Meta-analytic findings and implications for research and practice. (2002)Exchange and Power in Social Life (2017)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Understanding Attitudes and Predicting Social Behavior (1980)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Dimensions of Brand Personality (1997)A Theory of Structure: Duality, Agency, and Transformation (1992)Manifesto for a Relational Sociology (1997)The mobile connection: the cell phone's impact on society (2004)Principles of Critical Discourse Analysis (1993)Tit for Tat? The Spiraling Effect of Incivility in the Workplace (1999)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Bibliometric Methods in Management and Organization (2014)Power, approach, and inhibition. (2003)Critical Discourse Analysis (2015)
this work references cited by second hop

References

  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1993Conceptualizing, Measuring, and Managing Customer-Based Brand Equity14,745 cited
  • 1992Universals in the Content and Structure of Values: Theoretical Advances and Empirical Tests in 20 Countries14,463 cited
  • 2025Advances in Consumer Research13,264 cited
  • 1987Politeness : Some Universals in Language Usage11,919 cited
  • 1987Politeness10,531 cited
  • 1986Organizational Information Requirements, Media Richness and Structural Design9,719 cited
  • 1968Interaction Ritual: Essays on Face-to-Face Behavior.7,499 cited
  • 2001The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty6,666 cited
  • 1996Trust and Breach of the Psychological Contract3,027 cited
  • 1986Interactional justice : communication criteria of fairness2,766 cited
  • 1998Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing2,718 cited
  • 2017Journal of Business Ethics1,946 cited
  • 1990Research on Negotiation in Organizations1,866 cited
  • 1968THE PRONOUNS OF POWER AND SOLIDARITY1,782 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1980
Interpersonal trust, trustworthiness, and gullibility.
1,694 cited

Cited by

  • 2021Consumer perceived authenticity of organizational corporate social responsibility (CSR) statements: a test of attribution theory53 cited
  • 2021The effect of employees' politeness strategy and customer membership on customers' perception of co-recovery and online post-recovery satisfaction30 cited