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Impact of job satisfaction on public service quality: Evidence from Syria
16 references·0 citing·43 second hop
Impact of job satisfaction on public service quality: Evidence from Syria (2018)Impact of job satisfaction on public serv…JOB SATISFACTION, A LITERATURE REVIEW (2011)JOB SATISFACTION, A LITERATUR…The impact of employee satisfaction on quality and profitability in high‐contact service industries (2008)The impact of employee satisf…Work Motivation, Job Satisfaction, and Organisational Commitment of Library Personnel in Academic and Research Libraries in Oyo State, Nigeria (2007)Work Motivation, Job Satisfac…Employee attitudes and job satisfaction (2004)Employee attitudes and job sa…Organizational citizenship behaviors and service quality as external effectiveness of contact employees (2003)Organizational citizenship be…Using Job Satisfaction and Pride as Internal-marketing Tools (2002)Using Job Satisfaction and Pr…A Handbook of Human Resource Management Practice (1999)A Handbook of Human Resource …The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)The Management of Customer-Co…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Job Satisfaction as a Reflection of Disposition: A Multiple Source Causal Analysis (1993)Job Satisfaction as a Reflect…Commitment and employee behavior: Comparison of affective commitment and continuance commitment with perceived organizational support. (1993)Commitment and employee behav…A review and meta-analysis of the antecedents, correlates, and consequences of organizational commitment. (1990)A review and meta-analysis of…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Job satisfaction and job performance: A meta-analysis. (1985)Job satisfaction and job perf…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)Evolving to a New Dominant Logic for Marketing (2003)Handbook of Industrial and Organizational Psychology. (1977)Culture's Consequences: International Differences in Work-Related Values (1981)Culture's Consequences: International Differences in Work-Related Values. (1983)Communication and Control Processes in the Delivery of Service Quality (1988)RELATIONSHIP OF PERSONALITY TRAITS AND COUNTERPRODUCTIVE WORK BEHAVIORS: THE MEDIATING EFFECTS OF JOB SATISFACTION (2006)The development and initial validation of the Decent Work Scale. (2017)Measuring Service Quality: A Reexamination and Extension (1992)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Understanding Customer Experience Throughout the Customer Journey (2016)Free Competition and the Optimal Amount of Fraud (1973)Advertising as Information (1974)An Investigation into the Determinants of Customer Satisfaction (1982)Statistical principles in experimental design. (1962)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)The Social Psychology of Organizations. (1979)The Commitment-Trust Theory of Relationship Marketing (1994)Perceived organizational support: A review of the literature. (2002)Social Exchange Theory: An Interdisciplinary Review (2005)A Theory of the Allocation of Time (1965)The Effect of a Market Orientation on Business Profitability (1990)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Advances in Consumer Research (2025)Work and motivation (1964)The file drawer problem and tolerance for null results. (1979)Self-efficacy and work-related performance: A meta-analysis. (1998)The job satisfaction-job performance relationship: A qualitative and quantitative review. (2001)Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis. (2002)The measurement and antecedents of affective, continuance and normative commitment to the organization (1990)A three-component conceptualization of organizational commitment (1991)Affective, Continuance, and Normative Commitment to the Organization: A Meta-analysis of Antecedents, Correlates, and Consequences (2002)Exchange and Power in Social Life (2017)Estimating Nonresponse Bias in Mail Surveys (1977)Social Learning Theory. (1978)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)Factors affecting employee performance: an empirical approach (2018)The adoption of artificial intelligence in employee recruitment: The influence of contextual factors (2021)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence19,034 cited
  • 1996The Behavioral Consequences of Service Quality12,400 cited
  • 1990A review and meta-analysis of the antecedents, correlates, and consequences of organizational commitment.6,147 cited
  • 1999A Handbook of Human Resource Management Practice3,349 cited
  • 1996The Management of Customer-Contact Service Employees: An Empirical Investigation1,925 cited
  • 1985Job satisfaction and job performance: A meta-analysis.1,476 cited
  • 1993Commitment and employee behavior: Comparison of affective commitment and continuance commitment with perceived organizational support.1,430 cited
  • 2004Employee attitudes and job satisfaction1,181 cited
  • 2011JOB SATISFACTION, A LITERATURE REVIEW886 cited
  • 2008The impact of employee satisfaction on quality and profitability in high‐contact service industries490 cited
  • 2003Organizational citizenship behaviors and service quality as external effectiveness of contact employees419 cited
  • 1993Job Satisfaction as a Reflection of Disposition: A Multiple Source Causal Analysis

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370 cited
  • 2007Work Motivation, Job Satisfaction, and Organisational Commitment of Library Personnel in Academic and Research Libraries in Oyo State, Nigeria363 cited
  • 2002Using Job Satisfaction and Pride as Internal-marketing Tools358 cited
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