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Price, service quality and trust on online transportation towards customer satisfaction
16 references·4 citing·40 second hop
Price, service quality and trust on online transportation towards customer satisfaction (2018)Price, service quality and trust on onlin…Prinsip-Prinsip Pemasaran (2023)Prinsip-Prinsip PemasaranManajemen pemasaran dan pemasaran jasa (2009)Manajemen pemasaran dan pemas…Service Quality, Trust, Specific Asset Investment, and Expertise: Direct and Indirect Effects in a Satisfaction-Loyalty Framework (2006)Service Quality, Trust, Speci…Services Marketing: Integrating Customer Focus Across the Firm (2004)Services Marketing: Integrati…An overview of online trust: Concepts, elements, and implications (2004)An overview of online trust: …Riset Pemasaran dan Perilaku Konsumen (2002)Riset Pemasaran dan Perilaku …Consumer choice behavior in online and traditional supermarkets: The effects of brand name, price, and other search attributes (2000)Consumer choice behavior in o…Marketing Management: The Millennium Edition (1999)Marketing Management: The Mil…Services Marketing: Integrating Customer Focus Across the Firm (1996)Services Marketing: Integrati…An Integrative Model of Organizational Trust (1995)An Integrative Model of Organ…An Integrative Model Of Organizational Trust (1995)An Integrative Model Of Organ…The Nature and Determinants of Customer Expectations of Service (1993)The Nature and Determinants o…Factors Affecting Trust in Market Research Relationships (1993)Factors Affecting Trust in Ma…Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Cognitive, Affective, and Att…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…An exploratory study of factors influencing user app abandonment on smartphones (2024)An exploratory study of facto…Penggunaan Technology Acceptance Model Dalam Analisis Actual Use Penggunaan E – Commerce Tokopedia Indonesia (2023)Penggunaan Technology Accepta…Analysis of customers' satisfaction with baby products: The moderating role of brand image (2023)Analysis of customers' satisf…Pengaruh Kepercayaan (Trust) Dan Kualitas Pelayanan Online (E-Service Quality) Terhadap Keputusan Pembelian Online Shop Bukalapak (2021)Pengaruh Kepercayaan (Trust) …Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)A Paradigm for Developing Better Measures of Marketing Constructs (1979)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Judgment under Uncertainty: Heuristics and Biases (1974)Economic Action and Social Structure: The Problem of Embeddedness (1985)Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)The Commitment-Trust Theory of Relationship Marketing (1994)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)A circumplex model of affect. (1980)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Quality, satisfaction and behavioral intentions (2000)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)The Evolution of Cooperation (1981)Not So Different After All: A Cross-Discipline View Of Trust (1998)Psychological Safety and Learning Behavior in Work Teams (1999)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)The Psychological Continuum Model: A Conceptual Framework for Understanding an Individual's Psychological Connection to Sport (2001)Comfort your online customer: quality, trust and loyalty on the internet (2004)The Critical Incident Technique in Service Research (2004)Pengaruh Kualitas Layanan, Kualitas Produk dan Nilai Nasabah Terhadap Kepuasan dan Loyalitas Nasabah Bank Mandiri (2009)Pengaruh harga kualitas produk dan citra merek BRAND IMAGE terhadap keputusan pembelian motor (2018)PENGARUH KUALITAS PRODUK, CITRA MEREK, KEPERCAYAAN, KEMUDAHAN, dan HARGA TERHADAP KEPUTUSAN PEMBELIAN PADA E-COMMERCE SHOPEE (Survei pada Mahasiswa S1 Fakultas Ekonomi Jurusan Manajemen Universitas Labuhan Batu) (2020)Developing and Validating Trust Measures for e-Commerce: An Integrative Typology (2002)Trust in leadership: Meta-analytic findings and implications for research and practice. (2002)Trust and TAM in Online Shopping: An Integrated Model1 (2003)MODEL KEPUASAN PELANGGAN: ANALISIS KUALITAS PRODUK DAN KUALITAS LAYANAN TERHADAP CITRA MEREK PADA GIANT CITRA RAYA JAKARTA (2017)PENGARUH KUALITAS PRODUK DAN BRAND IMAGE TERHADAP KEPUTUSAN PEMBELIAN (2017)PENGARUH TAMPILAN WEB DAN HARGA TERHADAP MINAT BELI DENGAN KEPERCAYAAN SEBAGAI INTERVENING VARIABLE PADA E-COMMERCE SHOPEE (2020)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1995An Integrative Model Of Organizational Trust15,026 cited
  • 1995An Integrative Model of Organizational Trust10,705 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 2023Prinsip-Prinsip Pemasaran3,788 cited
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  • 1993Cognitive, Affective, and Attribute Bases of the Satisfaction Response3,249 cited
  • 1996Services Marketing: Integrating Customer Focus Across the Firm3,049 cited
  • 1993The Nature and Determinants of Customer Expectations of Service2,665 cited
  • 2009Manajemen pemasaran dan pemasaran jasa1,836 cited
  • 2004Services Marketing: Integrating Customer Focus Across the Firm1,781 cited
  • 1999Marketing Management: The Millennium Edition1,176 cited
  • 2004An overview of online trust: Concepts, elements, and implications982 cited
  • 2000Consumer choice behavior in online and traditional supermarkets: The effects of brand name, price, and other search attributes968 cited
  • 2002Riset Pemasaran dan Perilaku Konsumen695 cited

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  • 2006Service Quality, Trust, Specific Asset Investment, and Expertise: Direct and Indirect Effects in a Satisfaction-Loyalty Framework660 cited
  • Cited by

    • 2023Analysis of customers' satisfaction with baby products: The moderating role of brand image45 cited
    • 2021Pengaruh Kepercayaan (Trust) Dan Kualitas Pelayanan Online (E-Service Quality) Terhadap Keputusan Pembelian Online Shop Bukalapak22 cited
    • 2024An exploratory study of factors influencing user app abandonment on smartphones9 cited
    • 2023Penggunaan Technology Acceptance Model Dalam Analisis Actual Use Penggunaan E – Commerce Tokopedia Indonesia9 cited