References

• 2016Service quality, consumer satisfaction and loyalty in hospitals: Thinking for the future668 cited
• 2004Product-, Corporate-, and Country-Image Dimensions and Purchase Behavior: A Multicountry Analysis469 cited
• 2016Metode Riset Kuantitatif: Teori dan Aplikasi pada Penelitian Bidang Manajemen dan Ekonomi Islam306 cited
• 2009A New Customer Satisfaction Index for Evaluating Transit Service Quality269 cited
• 2014Social interaction, convenience and customer satisfaction: The mediating effect of customer experience226 cited
• 2017Revisiting the supermarket in-store customer shopping experience217 cited
• 2018Testing Retail Marketing-Mix Effects on Patronage: A Meta-Analysis199 cited
• 2014Consumer Trial, Continuous Use, and Economic Benefits of a Retail Service Innovation: The Case of the Personal Shopping Assistant151 cited
• 2010Customer satisfaction's key factors in Spanish grocery stores: Evidence from hypermarkets and supermarkets85 cited
• 2018The proactive employee on the floor of the store and the impact on customer satisfaction64 cited
• 2017The consumer experience: The impact of supplier effort and consumer effort on customer satisfaction63 cited
• 2014Relationship between Service Quality and Customer Satisfaction in Hypermarkets of Saudi Arabia38 cited
• 2016The Influence of Service Marketing Mix on Customer Choice of Repeat Purchase of Restaurant in Kumasi, Ghana32 cited