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Embedding eWOM into efficiency DEA modelling: An application to the hospitality sector
16 references·6 citing·30 second hop
Embedding eWOM into efficiency DEA modelling: An application to the hospitality sector (2019)Embedding eWOM into efficiency DEA modell…New consumer behavior: A review of research on eWOM and hotels (2013)New consumer behavior: A revi…Use and Impact of Online Travel Reviews (2008)Use and Impact of Online Trav…Tried and tested: The impact of online hotel reviews on consumer consideration (2008)Tried and tested: The impact …The impact of online user reviews on hotel room sales (2008)The impact of online user rev…Employee satisfaction, customer satisfaction, and financial performance: An empirical examination (2008)Employee satisfaction, custom…Electronic word-of-mouth in hospitality and tourism management (2007)Electronic word-of-mouth in h…Estimation and inference in two-stage, semi-parametric models of production processes (2005)Estimation and inference in t…An Introduction to Efficiency and Productivity Analysis (2005)An Introduction to Efficiency…Integrative strategic performance measurement systems, strategic alignment of manufacturing, learning and strategic outcomes: an exploratory study (2004)Integrative strategic perform…Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Electronic word-of-mouth via …Are Nonfinancial Measures Leading Indicators of Financial Performance? An Analysis of Customer Satisfaction (1998)Are Nonfinancial Measures Lea…An Introduction to Efficiency and Productivity Analysis (1998)An Introduction to Efficiency…The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)The American Customer Satisfa…A Procedure for Ranking Efficient Units in Data Envelopment Analysis (1993)A Procedure for Ranking Effic…Some Models for Estimating Technical and Scale Inefficiencies in Data Envelopment Analysis (1984)Some Models for Estimating Te…Measuring the efficiency of decision making units (1978)Measuring the efficiency of d…Digital transformation and tourism performance: A systematic literature review and research agenda (2025)Digital transformation and to…Do We Care about Accessibility? An Examination on Airlines Social Media (2023)Do We Care about Accessibilit…Proactive Environmental Strategies and Their Impact on Hotel Competitiveness During Crisis: The Case of the Czech Hotel Industry (2022)Proactive Environmental Strat…Beyond “good company”: The mediating role of innovation in the corporate social responsibility and corporate firm performance relationship (2022)Beyond “good company”: The me…Eco-efficiency in China’s Loess Plateau Region and its influencing factors: a data envelopment analysis from both static and dynamic perspectives (2021)Eco-efficiency in China’s Loe…How do online reviewers’ cultural traits and perceived experience influence hotel online ratings? (2019)How do online reviewers’ cult…A New Product Growth for Model Consumer Durables (1969)Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations (1996)Role of social media in online travel information search (2009)The impact of online reviews on hotel booking intentions and perception of trust (2011)Social Media in Tourism and Hospitality: A Literature Review (2013)Prospect Theory: An Analysis of Decision under Risk (1979)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Corporate Forecasts of Earnings Per Share and Stock Price Behavior: Empirical Test (1976)The Balanced Scorecard (1998)Transforming the Balanced Scorecard from Performance Measurement to Strategic Management: Part I (2001)Performance implications of strategic performance measurement in financial services firms (2003)Customer Satisfaction and Shareholder Value (2004)The Measurement of Productive Efficiency (1957)A slacks-based measure of efficiency in data envelopment analysis (2001)Formulation and estimation of stochastic frontier production function models (1977)Evaluating Contextual Variables Affecting Productivity Using Data Envelopment Analysis (2007)The measurement of efficiency and productivity of health care delivery (2008)Assessing bank efficiency and performance with operational research and artificial intelligence techniques: A survey (2009)The psychology of interpersonal relations. (1958)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Consumer engagement in a virtual brand community: An exploratory analysis (2011)A slacks-based measure of super-efficiency in data envelopment analysis (2002)Data envelopment analysis (DEA) – Thirty years on (2008)Total-factor energy efficiency of regions in China (2005)
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References

  • 1978Measuring the efficiency of decision making units29,755 cited
  • 1984Some Models for Estimating Technical and Scale Inefficiencies in Data Envelopment Analysis16,773 cited
  • 2005An Introduction to Efficiency and Productivity Analysis6,922 cited
  • 2004Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet?5,913 cited
  • 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
  • 1998An Introduction to Efficiency and Productivity Analysis4,525 cited
  • 1993A Procedure for Ranking Efficient Units in Data Envelopment Analysis3,691 cited
  • 2005Estimation and inference in two-stage, semi-parametric models of production processes3,406 cited
  • 2007Electronic word-of-mouth in hospitality and tourism management3,132 cited
  • 1998Are Nonfinancial Measures Leading Indicators of Financial Performance? An Analysis of Customer Satisfaction1,609 cited
  • 2008Tried and tested: The impact of online hotel reviews on consumer consideration1,312 cited
  • 2008The impact of online user reviews on hotel room sales1,272 cited
  • 2008Use and Impact of Online Travel Reviews1,141 cited
  • 2004Integrative strategic performance measurement systems, strategic alignment of manufacturing, learning and strategic outcomes: an exploratory study

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971 cited
  • 2013New consumer behavior: A review of research on eWOM and hotels884 cited
  • 2008Employee satisfaction, customer satisfaction, and financial performance: An empirical examination754 cited
  • Cited by

    • 2019How do online reviewers’ cultural traits and perceived experience influence hotel online ratings?105 cited
    • 2021Eco-efficiency in China’s Loess Plateau Region and its influencing factors: a data envelopment analysis from both static and dynamic perspectives32 cited
    • 2022Beyond “good company”: The mediating role of innovation in the corporate social responsibility and corporate firm performance relationship29 cited
    • 2022Proactive Environmental Strategies and Their Impact on Hotel Competitiveness During Crisis: The Case of the Czech Hotel Industry9 cited
    • 2025Digital transformation and tourism performance: A systematic literature review and research agenda6 cited
    • 2023Do We Care about Accessibility? An Examination on Airlines Social Media1 cited