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Ubérisation des services : les clients sont-ils toujours gagnants ?
14 references·0 citing·52 second hop
Ubérisation des services : les clients sont-ils toujours gagnants ? (2018)Ubérisation des services : les clients so…Vers une clarification théorique de la notion de valeur perçue en marketing (2012)Vers une clarification théori…Employee brand equity: Scale development and validation (2011)Employee brand equity: Scale …Les stratégies de rupture (2009)Les stratégies de ruptureA Meta-Analysis of Relationships Linking Employee Satisfaction to Customer Responses (2008)A Meta-Analysis of Relationsh…La résistance du consommateur: Proposition d'un cadre d'analyse (2007)La résistance du consommateur…La qualité de service électronique: NetQu@l Proposition d'une échelle de mesure appliquée aux sites marchands et effets modérateurs (2006)La qualité de service électro…Value co-production: intellectual origins and implications for practice and research (1999)Value co-production: intellec…Introduction to consumer value (1999)Introduction to consumer valueConsumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Fairness and the Assumptions of Economics (1986)Fairness and the Assumptions …A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Variety Seeking Behavior: An Interdisciplinary Review (1982)Variety Seeking Behavior: An …An Applied Service Marketing Theory (1982)An Applied Service Marketing …A Conceptual Framework for the Design of Organizational Control Mechanisms (1979)A Conceptual Framework for th…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Stress, appraisal, and coping (1985)Measuring Second-Hand Shopping Motives, Antecedents and Consequences (2008)L'ethnomarketing: un élargissement de la recherche en comportement du consommateur à l'ethnologie (2009)Les figures du nouveau consommateur: une genèse de la gouvernementalité du consommateur (2009)Stress: Appraisal and Coping (2013)A Behavioral Theory of the Firm (1963)Exit, Voice, and Loyalty (1970)An experimental analysis of ultimatum bargaining (1982)Does Studying Economics Inhibit Cooperation? (1993)Social Exchange Theory: An Interdisciplinary Review (2005)Dictator games: a meta study (2011)Exchange and Power in Social Life. (1965)Handbook of Industrial and Organizational Psychology. (1977)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The validity of the SERVQUAL and SERVPERF scales (2007)Flexible Working and Performance: A Systematic Review of the Evidence for a Business Case (2011)Missing link in the service profit chain: A meta-analytic review of the antecedents, consequences, and moderators of service climate. (2013)An introduction to cybernetics (1956)Markets and Hierarchies: Analysis and Antitrust Implications. (1976)Beyond Engagement and Participation: User and Community Coproduction of Public Services (2007)Is Customer Participation in Value Creation a Double-Edged Sword? 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(1959)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)Effect of experiential value on customer satisfaction with service encounters in luxury-hotel restaurants (2009)Motivation and Involvement as Antecedents of the Perceived Value of the Destination Experience (2012)The role of digital influencers in brand recommendation: Examining their impact on engagement, expected value and purchase intention (2019)Internal marketing and organizational behavior: A partnership in developing customer-conscious employees at every level (1990)Measuring Service Quality in the Travel and Tourism Industry (1991)Web reviews influence on expectations and purchasing intentions of hotel potential customers (2013)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1979A Conceptual Framework for the Design of Organizational Control Mechanisms3,692 cited
  • 1986Fairness and the Assumptions of Economics2,462 cited
  • 1982Variety Seeking Behavior: An Interdisciplinary Review1,002 cited
  • 1999Value co-production: intellectual origins and implications for practice and research934 cited
  • 1982An Applied Service Marketing Theory771 cited
  • 1999Introduction to consumer value420 cited
  • 2008A Meta-Analysis of Relationships Linking Employee Satisfaction to Customer Responses393 cited
  • 2007La résistance du consommateur: Proposition d'un cadre d'analyse268 cited
  • 2012Vers une clarification théorique de la notion de valeur perçue en marketing123 cited
  • 2011Employee brand equity: Scale development and validation123 cited
  • 2006La qualité de service électronique: NetQu@l Proposition d'une échelle de mesure appliquée aux sites marchands et effets modérateurs84 cited
  • 2009Les stratégies de rupture36 cited

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