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Linking improvisational behavior to customer satisfaction: the relational dynamics
16 references·2 citing·40 second hop
Linking improvisational behavior to customer satisfaction: the relational dynamics (2019)Linking improvisational behavior to custo…Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Sources of Method Bias in Soc…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Accounting for common method variance in cross-sectional research designs. (2001)Accounting for common method …The Convergence of Planning and Execution: Improvisation in New Product Development (1998)The Convergence of Planning a…Introductory Essay—Improvisation as a Mindset for Organizational Analysis (1998)Introductory Essay—Improvisat…The effects of trust and interdependence on relationship commitment: A trans-Atlantic study (1996)The effects of trust and inte…An Integrative Model Of Organizational Trust (1995)An Integrative Model Of Organ…A Parsimonious Estimating Technique for Interaction and Quadratic Latent Variables (1995)A Parsimonious Estimating Tec…The Effect of Effort on Sales Performance and Job Satisfaction (1994)The Effect of Effort on Sales…Learning Orientation, Working Smart, and Effective Selling (1994)Learning Orientation, Working…Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Conceptualizing, Measuring, a…The empowerment of service workers: what, why, how, and when. (1992)The empowerment of service wo…Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Relationship Quality in Servi…Adaptive Selling: Conceptualization, Measurement, and Nomological Validity (1990)Adaptive Selling: Conceptuali…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…A new scale of social desirability independent of psychopathology. (1960)A new scale of social desirab…The effectiveness of improvisational behavior on sales performance during the COVID-19 pandemic: the moderating effect of functional customer orientation (2022)The effectiveness of improvis…Creating value via R&D, marketing costs and financial matters (2022)Creating value via R&D, marke…Statistical Theories of Mental Test Scores (1969)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-Reports in Organizational Research: Problems and Prospects (1986)Lateral Collinearity and Misleading Results in Variance-Based SEM: An Illustration and Recommendations (2012)Economic Action and Social Structure: The Problem of Embeddedness (1985)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)A Meta-Analysis of Satisfaction in Marketing Channel Relationships (1999)Consumer Trust in an Internet Store: A Cross-Cultural Validation (2006)Relationship quality as a predictor of B2B customer loyalty (2006)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Structural Equations with Latent Variables. 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(1980)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)Corridors of Influence in the Dissemination of Customer-Oriented Strategy to Customer Contact Service Employees (2000)The empowering leadership questionnaire: the construction and validation of a new scale for measuring leader behaviors (2000)The CES-D Scale (1977)Individual differences in two emotion regulation processes: Implications for affect, relationships, and well-being. (2003)The benefits of being present: Mindfulness and its role in psychological well-being. (2003)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 2011Sources of Method Bias in Social Science Research and Recommendations on How to Control It15,698 cited
  • 1995An Integrative Model Of Organizational Trust15,026 cited
  • 1993Conceptualizing, Measuring, and Managing Customer-Based Brand Equity14,745 cited
  • 1960A new scale of social desirability independent of psychopathology.8,683 cited
  • 2001Accounting for common method variance in cross-sectional research designs.8,464 cited
  • 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
  • 1996The effects of trust and interdependence on relationship commitment: A trans-Atlantic study1,272 cited
  • 1992The empowerment of service workers: what, why, how, and when.1,243 cited
  • 1994Learning Orientation, Working Smart, and Effective Selling1,172 cited
  • 1998Introductory Essay—Improvisation as a Mindset for Organizational Analysis1,013 cited
  • 1990Adaptive Selling: Conceptualization, Measurement, and Nomological Validity870 cited
  • 1998The Convergence of Planning and Execution: Improvisation in New Product Development

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857 cited
  • 1995A Parsimonious Estimating Technique for Interaction and Quadratic Latent Variables818 cited
  • 1994The Effect of Effort on Sales Performance and Job Satisfaction746 cited
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    • 2022The effectiveness of improvisational behavior on sales performance during the COVID-19 pandemic: the moderating effect of functional customer orientation13 cited
    • 2022Creating value via R&D, marketing costs and financial matters11 cited