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Humanizing chatbots: The effects of visual, identity and conversational cues on humanness perceptions
16 references·16 citing·48 second hopsampled
Humanizing chatbots: The effects of visual, identity and conversational cues on humanness perceptions (2019)Humanizing chatbots: The effects of visua…Anthropomorphism of computers: Is it mindful or mindless? (2011)Anthropomorphism of computers…The Sage handbook of media processes and effects (2010)The Sage handbook of media pr…Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (2009)Proceedings of the SIGCHI Con…Financial incentives and the "performance of crowds" (2009)Financial incentives and the …Asynchronous & Synchronous E-Learning (2008)Asynchronous & Synchronous E-…Digital Media, Youth, and Credibility (2007)Digital Media, Youth, and Cre…The Influence of the Avatar on Online Perceptions of Anthropomorphism, Androgyny, Credibility, Homophily, and Attraction (2005)The Influence of the Avatar o…Should We Trust Web-Based Studies? A Comparative Analysis of Six Preconceptions About Internet Questionnaires. (2004)Should We Trust Web-Based Stu…Managing User Trust in B2C e-Services (2003)Managing User Trust in B2C e-…Toward a dialogic theory of public relations (2002)Toward a dialogic theory of p…Communication in the age of virtual reality (1995)Communication in the age of v…Advancing communication science : merging mass and interpersonal processes (1988)Advancing communication scien…Norm theory: Comparing reality to its alternatives. (1986)Norm theory: Comparing realit…Judgment under Uncertainty: Heuristics and Biases (1975)Judgment under Uncertainty: H…Judgment under Uncertainty: Heuristics and Biases (1974)Judgment under Uncertainty: H…Homophily-Heterophily: Relational Concepts for Communication Research (1970)Homophily-Heterophily: Relati…Harnessing the power of AI in qualitative research: Exploring, using and redesigning ChatGPT (2025)Harnessing the power of AI in…AI literacy and its implications for prompt engineering strategies (2024)AI literacy and its implicati…Worker and workplace Artificial Intelligence (AI) coexistence: Emerging themes and research agenda (2023)Worker and workplace Artifici…Artificial intelligence empowered conversational agents: A systematic literature review and research agenda (2023)Artificial intelligence empow…Understanding the user satisfaction and loyalty of customer service chatbots (2022)Understanding the user satisf…Human vs. AI: Understanding the impact of anthropomorphism on consumer response to chatbots from the perspective of trust and relationship norms (2022)Human vs. AI: Understanding t…A Literature Survey of Recent Advances in Chatbots (2022)A Literature Survey of Recent…Usability and responsiveness of artificial intelligence chatbot on online customer experience in e-retailing (2021)Usability and responsiveness …The human side of human-chatbot interaction: A systematic literature review of ten years of research on text-based chatbots (2021)The human side of human-chatb…Teachers’ attitudes towards chatbots in education: a technology acceptance model approach considering the effect of social language, bot proactiveness, and users’ characteristics (2021)Teachers’ attitudes towards c…How chatbots' social presence communication enhances consumer engagement: the mediating role of parasocial interaction and dialogue (2021)How chatbots' social presence…Hey Alexa: examining the effect of perceived socialness in usage intentions of AI assistant-enabled smart speaker (2021)Hey Alexa: examining the effe…An Emerging Theory of Avatar Marketing (2021)An Emerging Theory of Avatar …Enhancing chatbot effectiveness: The role of anthropomorphic conversational styles and time orientation (2020)Enhancing chatbot effectivene…Chatbots in retailers’ customer communication: How to measure their acceptance? (2020)Chatbots in retailers’ custom…An Overview of Chatbot Technology (2020)An Overview of Chatbot Techno…Subjective probability: A judgment of representativeness (1972)Availability: A heuristic for judging frequency and probability (1973)On the psychology of prediction. (1973)The Framing of Decisions and the Psychology of Choice (1981)Prospect theory: An analysis of decision under risk (1988)Advances in prospect theory: Cumulative representation of uncertainty (1992)An Inventory for Measuring Depression (1961)Self-efficacy: Toward a unifying theory of behavioral change. (1977)Prospect Theory: An Analysis of Decision under Risk (1979)Beyond pleasure and pain. (1997)Well-being : the foundations of hedonic psychology (1999)Core affect and the psychological construction of emotion. (2003)Internet paradox: A social technology that reduces social involvement and psychological well-being? (1998)The Big Five Trait taxonomy: History, measurement, and theoretical perspectives. 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(1957)Building dialogic relationships through the world wide web (1998)Dialogic communication in 140 characters or less: How Fortune 500 companies engage stakeholders using Twitter (2010)Dialogic Engagement: Clarifying Foundational Concepts (2014)MANAGING PUBLIC RELATIONS (2018)Strategic Communication: Defining the Field and its Contribution to Research and Practice (2018)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Understanding Attitudes and Predicting Social Behavior (1980)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Developing and Validating Trust Measures for e-Commerce: An Integrative Typology (2002)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Predicting e-services adoption: a perceived risk facets perspective (2003)I.—COMPUTING MACHINERY AND INTELLIGENCE (1950)Computing Machinery and Intelligence (1950) (2004)Conversing with Personal Digital Assistants: on Gender and Artificial Intelligence (2018)An Overview of Chatbot-Based Mobile Mental Health Apps: Insights From App Description and User Reviews (2023)Systematic review and meta-analysis of AI-based conversational agents for promoting mental health and well-being (2023)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Developing Buyer-Seller Relationships (1987)Extrinsic and Intrinsic Motivation to Use Computers in the Workplace 1 (1992)Marketing in the Metaverse: Conceptual understanding, framework, and research agenda (2022)Examining students’ intention to use ChatGPT: Does trust matter? (2023)Development of NASA-TLX (Task Load Index): Results of Empirical and Theoretical Research (1988)Two new Later Stone Age sites from the Final Pleistocene in the Falémé Valley, eastern Senegal (2024)Twitter power: Tweets as electronic word of mouth (2009)Defining “Fake News” (2017)Marketing through Instagram influencers: the impact of number of followers and product divergence on brand attitude (2017)The Differential Susceptibility to Media Effects Model (2013)Explicating Affordances: A Conceptual Framework for Understanding Affordances in Communication Research (2016)Social motivations of live-streaming viewer engagement on Twitch (2018)
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References

  • 1974Judgment under Uncertainty: Heuristics and Biases28,742 cited
  • 1975Judgment under Uncertainty: Heuristics and Biases22,647 cited
  • 1986Norm theory: Comparing reality to its alternatives.3,174 cited
  • 2004Should We Trust Web-Based Studies? A Comparative Analysis of Six Preconceptions About Internet Questionnaires.2,929 cited
  • 2002Toward a dialogic theory of public relations1,408 cited
  • 2003Managing User Trust in B2C e-Services1,212 cited
  • 2007Digital Media, Youth, and Credibility1,036 cited
  • 2010The Sage handbook of media processes and effects780 cited
  • 1970Homophily-Heterophily: Relational Concepts for Communication Research669 cited
  • 2009Proceedings of the SIGCHI Conference on Human Factors in Computing Systems570 cited
  • 2005The Influence of the Avatar on Online Perceptions of Anthropomorphism, Androgyny, Credibility, Homophily, and Attraction557 cited
  • 2008Asynchronous & Synchronous E-Learning554 cited
  • 2009Financial incentives and the "performance of crowds"544 cited
  • 1988Advancing communication science : merging mass and interpersonal processes468 cited
  • 1995Communication in the age of virtual reality465 cited

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  • 2011Anthropomorphism of computers: Is it mindful or mindless?461 cited
  • Cited by

    • 2020An Overview of Chatbot Technology1,129 cited
    • 2021An Emerging Theory of Avatar Marketing708 cited
    • 2021The human side of human-chatbot interaction: A systematic literature review of ten years of research on text-based chatbots679 cited
    • 2022Human vs. AI: Understanding the impact of anthropomorphism on consumer response to chatbots from the perspective of trust and relationship norms600 cited
    • 2022A Literature Survey of Recent Advances in Chatbots594 cited
    • 2021Usability and responsiveness of artificial intelligence chatbot on online customer experience in e-retailing551 cited
    • 2024AI literacy and its implications for prompt engineering strategies549 cited
    • 2020Chatbots in retailers’ customer communication: How to measure their acceptance?489 cited
    • 2023Worker and workplace Artificial Intelligence (AI) coexistence: Emerging themes and research agenda485 cited
    • 2022Understanding the user satisfaction and loyalty of customer service chatbots467 cited
    • 2021How chatbots' social presence communication enhances consumer engagement: the mediating role of parasocial interaction and dialogue439 cited
    • 2021Teachers’ attitudes towards chatbots in education: a technology acceptance model approach considering the effect of social language, bot proactiveness, and users’ characteristics438 cited
    • 2020Enhancing chatbot effectiveness: The role of anthropomorphic conversational styles and time orientation425 cited
    • 2023Artificial intelligence empowered conversational agents: A systematic literature review and research agenda421 cited
    • 2025Harnessing the power of AI in qualitative research: Exploring, using and redesigning ChatGPT290 cited
    • 2021Hey Alexa: examining the effect of perceived socialness in usage intentions of AI assistant-enabled smart speaker155 cited