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Understanding relationship quality in hospitality services
16 references·9 citing·43 second hop
Understanding relationship quality in hospitality services (2019)Understanding relationship quality in hos…PLS-SEM or CB-SEM: updated guidelines on which method to use (2017)PLS-SEM or CB-SEM: updated gu…Partial Least Squares Structural Equation Modeling (2017)Partial Least Squares Structu…Using PLS path modeling in new technology research: updated guidelines (2016)Using PLS path modeling in ne…Common Beliefs and Reality About PLS (2014)Common Beliefs and Reality Ab…How to Write Up and Report PLS Analyses (2009)How to Write Up and Report PL…\nThe use of partial least squares path modeling in international marketing (2009)\nThe use of partial least sq…The Effect of On-Line Consumer Reviews on Consumer Purchasing Intention: The Moderating Role of Involvement (2007)The Effect of On-Line Consume…Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Factors Influencing the Effec…Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Electronic word-of-mouth via …An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)An examination of the effects…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Cutoff criteria for fit index…Effects of Word-of-Mouth and Product-Attribute Information on Persuasion: An Accessibility-Diagnosticity Perspective (1991)Effects of Word-of-Mouth and …The measurement and antecedents of affective, continuance and normative commitment to the organization (1990)The measurement and anteceden…Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Relationship Quality in Servi…Developing Buyer-Seller Relationships (1987)Developing Buyer-Seller Relat…Influence of technological capability, management teams and access to finance on sustainable entrepreneurship over time (2025)Influence of technological ca…How is common method bias addressed using partial least squares structural equation modeling in hospitality and tourism research? (2025)How is common method bias add…Socially Responsible Buyers' Online Trust on the Website and Their Level of Satisfaction (2021)Socially Responsible Buyers' …Impact of online food delivery services on China’s hotel catering businesses (2021)Impact of online food deliver…Exploring the attributes of hotel service quality in Florianópolis-SC, Brazil: An analysis of tripAdvisor reviews (2021)Exploring the attributes of h…Components to foster organizational resilience in tourism SMEs (2021)Components to foster organiza…The relationship between hotel staff’s organizational justice perception, relationship quality and job performance (2020)The relationship between hote…Exploring gender-based influences on key features of Airbnb accommodations (2020)Exploring gender-based influe…Relationships between restaurant attachment, experiential relationship quality and experiential relationship intentions: The case of single friendly restaurants in Taiwan (2019)Relationships between restaur…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural Equation Modeling: Concepts, Issues, and Applications. 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References

  • 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives108,592 cited
  • 1990The measurement and antecedents of affective, continuance and normative commitment to the organization11,669 cited
  • 2009\nThe use of partial least squares path modeling in international marketing11,331 cited
  • 1987Developing Buyer-Seller Relationships9,139 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 2016Using PLS path modeling in new technology research: updated guidelines7,156 cited
  • 2004Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet?5,913 cited
  • 2017PLS-SEM or CB-SEM: updated guidelines on which method to use5,428 cited
  • 2009How to Write Up and Report PLS Analyses5,274 cited
  • 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
  • 2003An examination of the effects of motivation and satisfaction on destination loyalty: a structural model3,379 cited
  • 2014Common Beliefs and Reality About PLS3,328 cited
  • 2017Partial Least Squares Structural Equation Modeling3,283 cited
  • 2006Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis2,596 cited

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1991
Effects of Word-of-Mouth and Product-Attribute Information on Persuasion: An Accessibility-Diagnosticity Perspective
2,135 cited
  • 2007The Effect of On-Line Consumer Reviews on Consumer Purchasing Intention: The Moderating Role of Involvement2,115 cited
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    • 2021Components to foster organizational resilience in tourism SMEs35 cited
    • 2020The relationship between hotel staff’s organizational justice perception, relationship quality and job performance22 cited
    • 2021Exploring the attributes of hotel service quality in Florianópolis-SC, Brazil: An analysis of tripAdvisor reviews19 cited
    • 2020Exploring gender-based influences on key features of Airbnb accommodations15 cited
    • 2025Influence of technological capability, management teams and access to finance on sustainable entrepreneurship over time13 cited
    • 2021Impact of online food delivery services on China’s hotel catering businesses9 cited
    • 2021Socially Responsible Buyers' Online Trust on the Website and Their Level of Satisfaction6 cited