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Relationship versus customer experience quality as determinants of relationship quality and relational outcomes for Kuwaiti retail banks
16 references·2 citing·42 second hop
Relationship versus customer experience quality as determinants of relationship quality and relational outcomes for Kuwaiti retail banks (2019)Relationship versus customer experience q…Welcome to the experience economy (2019)Welcome to the experience eco…Understanding Customer Experience Throughout the Customer Journey (2016)Understanding Customer Experi…Word of mouth and interpersonal communication: A review and directions for future research (2014)Word of mouth and interperson…Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Customer Experience Creation:…Assimilation of Enterprise Systems: The Effect of Institutional Pressures and the Mediating Role of Top Management1 (2007)Assimilation of Enterprise Sy…Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Factors Influencing the Effec…Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Factors Influencing the Effec…The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention (2005)The Effects of Customer Satis…A Strategic Framework for Customer Relationship Management (2005)A Strategic Framework for Cus…The One Number You Need to Grow (2004)The One Number You Need to Gr…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Understanding Relationship Marketing Outcomes (2002)Understanding Relationship Ma…Managing the Total Customer Experience (2002)Managing the Total Customer E…The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)The Different Roles of Satisf…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…A Rationale and Test for the Number of Factors in Factor Analysis (1965)A Rationale and Test for the …Service innovation, experiential relationship quality and shopping outcomes in a smart unmanned store (2022)Service innovation, experient…Enhancing customer satisfaction and experience in financial services: a survey of recent research in financial services journals (2022)Enhancing customer satisfacti…Structural equation modeling in practice: A review and recommended two-step approach. 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References

  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1965A Rationale and Test for the Number of Factors in Factor Analysis8,818 cited
  • 2016Understanding Customer Experience Throughout the Customer Journey5,744 cited
  • 1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships4,897 cited
  • 2007Assimilation of Enterprise Systems: The Effect of Institutional Pressures and the Mediating Role of Top Management13,918 cited
  • 2009Customer Experience Creation: Determinants, Dynamics and Management Strategies3,138 cited
  • 2006Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis2,596 cited
  • 2019Welcome to the experience economy2,562 cited
  • 2002Understanding Relationship Marketing Outcomes2,299 cited
  • 2005A Strategic Framework for Customer Relationship Management2,094 cited
  • 2004The One Number You Need to Grow2,034 cited
  • 2006Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis1,996 cited
  • 2005The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention1,575 cited
  • 2014

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Word of mouth and interpersonal communication: A review and directions for future research
1,466 cited
  • 2002Managing the Total Customer Experience1,061 cited
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    • 2022Enhancing customer satisfaction and experience in financial services: a survey of recent research in financial services journals25 cited
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