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“I Don't Believe You”: Investigating the Effects of Robot Trust Violation and Repair
16 references·12 citing·54 second hopsampled
“I Don't Believe You”: Investigating the Effects of Robot Trust Violation and Repair (2019)“I Don't Believe You”: Investigating the …The Robotic Social Attributes Scale (RoSAS) (2017)The Robotic Social Attributes…Would You Trust a (Faulty) Robot? (2015)Would You Trust a (Faulty) Ro…The mind in the machine: Anthropomorphism increases trust in an autonomous vehicle (2014)The mind in the machine: Anth…A Meta-Analysis of Factors Affecting Trust in Human-Robot Interaction (2011)A Meta-Analysis of Factors Af…The Repair of Trust: A Dynamic Bilateral Perspective and Multilevel Conceptualization (2009)The Repair of Trust: A Dynami…Promises and lies: Restoring violated trust (2006)Promises and lies: Restoring …When more blame is better than less: The implications of internal vs. external attributions for the repair of trust after a competence- vs. integrity-based trust violation (2005)When more blame is better tha…Removing the Shadow of Suspicion: The Effects of Apology Versus Denial for Repairing Competence- Versus Integrity-Based Trust Violations. (2004)Removing the Shadow of Suspic…The Road to Reconciliation: Antecedents of Victim Willingness to Reconcile Following a Broken Promise (2003)The Road to Reconciliation: A…When Talk Is Not Cheap: Substantive Penance and Expressions of Intent in Rebuilding Cooperation (2002)When Talk Is Not Cheap: Subst…An Integrative Model Of Organizational Trust (1995)An Integrative Model Of Organ…Negativity and extremity biases in impression formation: A review of explanations. (1989)Negativity and extremity bias…Social judgment and social memory: The role of cue diagnosticity in negativity, positivity, and extremity biases. (1987)Social judgment and social me…Trust in close relationships. (1985)Trust in close relationships.A Behavioral Decision Theory Approach to Modeling Dyadic Trust in Superiors and Subordinates (1984)A Behavioral Decision Theory …The Dyadic Trust Scale: Toward Understanding Interpersonal Trust in Close Relationships (1980)The Dyadic Trust Scale: Towar…Three Strikes and you are out!: The impacts of multiple human–robot trust violations and repairs on robot trustworthiness (2023)Three Strikes and you are out…The dynamics of human–robot trust attitude and behavior — Exploring the effects of anthropomorphism and type of failure (2023)The dynamics of human–robot t…“Sorry, it was my fault”: Repairing trust in human-robot interactions (2023)“Sorry, it was my fault”: Rep…Towards Ethical AI: Empirically Investigating Dimensions of AI Ethics, Trust Repair, and Performance in Human-AI Teaming (2022)Towards Ethical AI: Empirical…A Literature Review of Trust Repair in HRI (2022)A Literature Review of Trust …Trust repair in human-agent teams: the effectiveness of explanations and expressing regret (2021)Trust repair in human-agent t…Do You Still Trust Me? Human-Robot Trust Repair Strategies (2021)Do You Still Trust Me? Human-…Can You Trust Your Trust Measure? (2021)Can You Trust Your Trust Meas…Trust: Recent concepts and evaluations in human-robot interaction (2020)Trust: Recent concepts and ev…Taxonomy of Trust-Relevant Failures and Mitigation Strategies (2020)Taxonomy of Trust-Relevant Fa…Modeling Trust in Human-Robot Interaction: A Survey (2020)Modeling Trust in Human-Robot…A Survey of Mental Modeling Techniques in Human–Robot Teaming (2020)A Survey of Mental Modeling T…An Integrative Model of Organizational Trust (1995)Not So Different After All: A Cross-Discipline View Of Trust (1998)The road to forgiveness: A meta-analytic synthesis of its situational and dispositional correlates. (2010)Crises and Crisis Management: Integration, Interpretation, and Research Development (2016)Social Exchange Theory: A Critical Review with Theoretical Remedies (2017)The Psychology of Interpersonal Relations. (1958)Cognitive representations of semantic categories. (1975)Family resemblances: Studies in the internal structure of categories (1975)On the Dominance of Moral Categories in Impression Formation (1998)Electronic word of mouth (eWOM) (2009)The dynamics of warmth and competence judgments, and their outcomes in organizations (2011)Beyond Bipolar Conceptualizations and Measures: The Case of Attitudes and Evaluative Space (1997)Attitude change: Multiple roles for persuasion variables. (1998)Principles of Categorization (2002)Information direction, website reputation and eWOM effect: A moderating role of product type (2008)Handbook of Social Cognition (2014)Experimental and Quasi-Experimental Designs for Research (1963)Trust and Managerial Problem Solving (1972)The robust beauty of improper linear models in decision making. (1979)A Multidisciplinary Analysis of the Nature, Meaning, and Measurement of Trust (2000)INTERPERSONAL AND INTERACTION INFLUENCES ON INFORMAL RESOURCE EXCHANGES BETWEEN R&D RESEARCHERS ACROSS ORGANIZATIONAL BOUNDARIES. (2000)Measuring trust inside organisations (2006)Availability: A heuristic for judging frequency and probability (1973)Social penetration: The development of interpersonal relationships (1973)Toward A Hierarchical Model of Intrinsic and Extrinsic Motivation (1997)Initial Trust Formation in New Organizational Relationships (1998)Trust in Automation (2014)Exchange and Power in Social Life (2017)A new scale for the measurement of interpersonal trust1 (1967)Generalized expectancies for interpersonal trust. (1971)Understanding the Influence of National Culture on the Development of Trust (1998)Dispositional Forgiveness of Self, Others, and Situations (2005)An Essay concerning Human Understanding (1924)Machines and Mindlessness: Social Responses to Computers (2000)On seeing human: A three-factor theory of anthropomorphism. (2007)Almost human: Anthropomorphism increases trust resilience in cognitive agents. (2016)Can we control it? Autonomous robots threaten human identity, uniqueness, safety, and resources (2016)Attachment and trust in artificial intelligence (2020)Statistical Methods for Meta-Analysis (1988)Practical Meta-Analysis (2000)Trust in Automation: Designing for Appropriate Reliance (2004)A Meta-Analysis of Factors Influencing the Development of Trust in Automation (2016)From Here to Autonomy (2016)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)The Evolution of Cooperation (1981)Economic Action and Social Structure: The Problem of Embeddedness (1985)Psychological Safety and Learning Behavior in Work Teams (1999)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)The measurement of psychological androgyny. (1974)A model of (often mixed) stereotype content: Competence and warmth respectively follow from perceived status and competition. (2002)Universal dimensions of social cognition: warmth and competence (2006)The Ripple Effects of Vulnerability (2018)The Social Perception of Humanoid and Non-Humanoid Robots: Effects of Gendered and Machinelike Features (2018)Perception and Evaluation in Human–Robot Interaction: The Human–Robot Interaction Evaluation Scale (HRIES)—A Multicomponent Approach of Anthropomorphism (2021)
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References

  • 1995An Integrative Model Of Organizational Trust15,026 cited
  • 1985Trust in close relationships.3,129 cited
  • 2011A Meta-Analysis of Factors Affecting Trust in Human-Robot Interaction2,043 cited
  • 1989Negativity and extremity biases in impression formation: A review of explanations.1,549 cited
  • 2014The mind in the machine: Anthropomorphism increases trust in an autonomous vehicle1,434 cited
  • 1980The Dyadic Trust Scale: Toward Understanding Interpersonal Trust in Close Relationships1,221 cited
  • 2004Removing the Shadow of Suspicion: The Effects of Apology Versus Denial for Repairing Competence- Versus Integrity-Based Trust Violations.1,066 cited
  • 1987Social judgment and social memory: The role of cue diagnosticity in negativity, positivity, and extremity biases.908 cited
  • 1984A Behavioral Decision Theory Approach to Modeling Dyadic Trust in Superiors and Subordinates597 cited
  • 2017The Robotic Social Attributes Scale (RoSAS)566 cited
  • 2005When more blame is better than less: The implications of internal vs. external attributions for the repair of trust after a competence- vs. integrity-based trust violation560 cited
  • 2006Promises and lies: Restoring violated trust539 cited
  • 2015Would You Trust a (Faulty) Robot?493 cited
  • 2009The Repair of Trust: A Dynamic Bilateral Perspective and Multilevel Conceptualization

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431 cited
  • 2003The Road to Reconciliation: Antecedents of Victim Willingness to Reconcile Following a Broken Promise420 cited
  • 2002When Talk Is Not Cheap: Substantive Penance and Expressions of Intent in Rebuilding Cooperation409 cited
  • Cited by

    • 2020Modeling Trust in Human-Robot Interaction: A Survey105 cited
    • 2020Taxonomy of Trust-Relevant Failures and Mitigation Strategies103 cited
    • 2022Towards Ethical AI: Empirically Investigating Dimensions of AI Ethics, Trust Repair, and Performance in Human-AI Teaming99 cited
    • 2020A Survey of Mental Modeling Techniques in Human–Robot Teaming98 cited
    • 2023Three Strikes and you are out!: The impacts of multiple human–robot trust violations and repairs on robot trustworthiness98 cited
    • 2021Trust repair in human-agent teams: the effectiveness of explanations and expressing regret83 cited
    • 2020Trust: Recent concepts and evaluations in human-robot interaction80 cited
    • 2021Do You Still Trust Me? Human-Robot Trust Repair Strategies75 cited
    • 2021Can You Trust Your Trust Measure?73 cited
    • 2023“Sorry, it was my fault”: Repairing trust in human-robot interactions62 cited
    • 2022A Literature Review of Trust Repair in HRI59 cited
    • 2023The dynamics of human–robot trust attitude and behavior — Exploring the effects of anthropomorphism and type of failure59 cited