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When do satisfied employees become more committed? A multilevel investigation of the role of internal service climate
16 references·1 citing·44 second hop
When do satisfied employees become more committed? A multilevel investigation of the role of internal service climate (2019)When do satisfied employees become more c…Perceived Organizational Support (2017)Perceived Organizational Supp…Handbook of social psychology (2010)Handbook of social psychologyThe Fifth Discipline: The Art & Practice of The Learning Organization (2006)The Fifth Discipline: The Art…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Perceived organizational support: A review of the literature. (2002)Perceived organizational supp…Reciprocation of perceived organizational support. (2001)Reciprocation of perceived or…The development of psychological contract breach and violation: a longitudinal study (2000)The development of psychologi…Linking service climate and customer perceptions of service quality: Tests of a causal model. (1998)Linking service climate and c…Putting the Service-Profit Chain to Work (1994)Putting the Service-Profit Ch…rwg: An assessment of within-group interrater agreement. (1993)rwg: An assessment of within-…Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-Role Behaviors (1991)Job Satisfaction and Organiza…A three-component conceptualization of organizational commitment (1991)A three-component conceptuali…Conservation of resources: A new attempt at conceptualizing stress. (1989)Conservation of resources: A …Agency Theory: An Assessment and Review (1989)Agency Theory: An Assessment …Perceived organizational support. (1986)Perceived organizational supp…A scaled version of the General Health Questionnaire (1979)A scaled version of the Gener…Hospitality organizational culture: Impact on employee’s job satisfaction, organizational citizenship behaviors, service recovery performance, and intention to leave (2023)Hospitality organizational cu…Employee-Organization Linkages: The Psychology of Commitment, Absenteeism, and Turnover. (1984)Research in Organizational Behavior (1984)Organizational Citizenship Behavior: The Good Soldier Syndrome. (1988)The Commitment-Trust Theory of Relationship Marketing (1994)AFFECT- AND COGNITION-BASED TRUST AS FOUNDATIONS FOR INTERPERSONAL COOPERATION IN ORGANIZATIONS. (1995)Justice at the millennium: A meta-analytic review of 25 years of organizational justice research. (2001)Stress, appraisal, and coping (1985)Stress, social support, and the buffering hypothesis. 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References

  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1989Conservation of resources: A new attempt at conceptualizing stress.18,137 cited
  • 1989Agency Theory: An Assessment and Review13,327 cited
  • 1991A three-component conceptualization of organizational commitment11,041 cited
  • 2002Perceived organizational support: A review of the literature.7,583 cited
  • 1986Perceived organizational support.7,053 cited
  • 1991Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-Role Behaviors6,266 cited
  • 1979A scaled version of the General Health Questionnaire5,470 cited
  • 2017Perceived Organizational Support4,398 cited
  • 1994Putting the Service-Profit Chain to Work3,732 cited
  • 2001Reciprocation of perceived organizational support.3,103 cited
  • 1993rwg: An assessment of within-group interrater agreement.2,221 cited
  • 2010Handbook of social psychology2,212 cited
  • 2006The Fifth Discipline: The Art & Practice of The Learning Organization2,205 cited
  • 1998Linking service climate and customer perceptions of service quality: Tests of a causal model.

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1,716 cited
  • 2000The development of psychological contract breach and violation: a longitudinal study1,558 cited
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    • 2023Hospitality organizational culture: Impact on employee’s job satisfaction, organizational citizenship behaviors, service recovery performance, and intention to leave27 cited