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ATRIBUTOS QUALITATIVOS E FATORES DE SATISFAÇÃO COM O TRANSPORTE PÚBLICO URBANO POR ÔNIBUS
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ATRIBUTOS QUALITATIVOS E FATORES DE SATISFAÇÃO COM O TRANSPORTE PÚBLICO URBANO POR ÔNIBUS (2019)ATRIBUTOS QUALITATIVOS E FATORES DE SATIS…Constituição da República Federativa do Brasil (2020)Constituição da República Fed…Understanding the effects of economic crisis on public transport users’ satisfaction and demand (2016)Understanding the effects of …Travel satisfaction with public transport: Determinants, user classes, regional disparities and their evolution (2016)Travel satisfaction with publ…The importance of service quality attributes in public transportation: Narrowing the gap between scientific research and practitioners' needs (2016)The importance of service qua…Perceived service quality of paratransit in developing countries: A structural equation approach (2016)Perceived service quality of …Urban transport interchanges: A methodology for evaluating perceived quality (2015)Urban transport interchanges:…Transit service quality analysis using cluster analysis and decision trees: a step forward to personalized marketing in public transportation (2015)Transit service quality analy…The Critical Incident Technique (2015)The Critical Incident Techniq…Drivers of customer satisfaction with public transport services (2015)Drivers of customer satisfact…Perceived service quality in bus transit service: A structural equation approach (2013)Perceived service quality in …Behavioral intentions of public transit passengers—The roles of service quality, perceived value, satisfaction and involvement (2010)Behavioral intentions of publ…Access to railway stations and its potential in increasing rail use (2008)Access to railway stations an…The access journey to the railway station and its role in passengers’ satisfaction with rail travel (2007)The access journey to the rai…Service quality––developing a service quality index in the provision of commercial bus contracts (2003)Service quality––developing a…Métodos de pesquisa em administração (2003)Métodos de pesquisa em admini…Dicionário da língua portuguesa (1998)Dicionário da língua portugue…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Delivering quality service: balancing customer perceptions and expectations (1990)A National Customer Satisfaction Barometer: The Swedish Experience (1992)Enjoying loyalty: The relationship between service quality, customer satisfaction, and behavioral intentions in public transit (2016)An integrated MCDM approach to evaluate public transportation systems in Tehran (2017)Explaining customer ratings and recommendations by combining qualitative and quantitative user generated contents (2019)WHITE PAPER, European transport policy for 2010 : time to decide (2004)Walking and Cycling for Healthy Cities (2010)Perceived accessibility, mobility, and connectivity of public transportation systems (2015)Understanding Attitudes and Predicting Social Behavior (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)What influences satisfaction and loyalty in public transport? A review of the literature (2017)Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty (2018)Structural Equations with Latent Variables (1989)Public Transport Accessibility: A Literature Review (2018)Handbook of Transport Modelling (2001)Factors influencing light-rail station boardings in the United States (2004)The Impact of Transit-oriented Development on Housing Prices in San Diego, CA (2010)Public bicycle as a feeder mode to rail transit in China: The role of gender, age, income, trip purpose, and bicycle theft experience (2016)The critical incident technique. 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References

  • 2020Constituição da República Federativa do Brasil2,534 cited
  • 2010Behavioral intentions of public transit passengers—The roles of service quality, perceived value, satisfaction and involvement867 cited
  • 2003Métodos de pesquisa em administração688 cited
  • 2013Perceived service quality in bus transit service: A structural equation approach479 cited
  • 2003Service quality––developing a service quality index in the provision of commercial bus contracts450 cited
  • 2008Access to railway stations and its potential in increasing rail use374 cited
  • 2007The access journey to the railway station and its role in passengers’ satisfaction with rail travel312 cited
  • 2016Travel satisfaction with public transport: Determinants, user classes, regional disparities and their evolution284 cited
  • 2015Drivers of customer satisfaction with public transport services274 cited
  • 2015The Critical Incident Technique234 cited
  • 2016The importance of service quality attributes in public transportation: Narrowing the gap between scientific research and practitioners' needs143 cited
  • 2015Transit service quality analysis using cluster analysis and decision trees: a step forward to personalized marketing in public transportation142 cited
  • 1998Dicionário da língua portuguesa131 cited
  • 2015Urban transport interchanges: A methodology for evaluating perceived quality

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113 cited
  • 2016Perceived service quality of paratransit in developing countries: A structural equation approach86 cited
  • 2016Understanding the effects of economic crisis on public transport users’ satisfaction and demand78 cited
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