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The Impact of Corporate Governance on Customer Satisfaction and Loyalty of Islamic Insurance Company in Indonesia
16 references·0 citing·54 second hop
The Impact of Corporate Governance on Customer Satisfaction and Loyalty of Islamic Insurance Company in Indonesia (2019)The Impact of Corporate Governance on Cus…Do Muslims intend to participate in Islamic insurance? (2016)Do Muslims intend to particip…Marketing Islamic banking products: Malaysian perspective (2013)Marketing Islamic banking pro…Do investors benefit from good corporate governance? (2013)Do investors benefit from goo…Is Customer Satisfaction an Indicator of Customer Loyalty? (2012)Is Customer Satisfaction an I…Islamic investment behaviour (2011)Islamic investment behaviourIMPLIKASI SHARIAH GOVERNANCE TERHADAP REPUTASI DAN KEPERCAYAAN BANK SYARIAH (2011)IMPLIKASI SHARIAH GOVERNANCE …Impact of Customer Satisfaction on Customer Loyalty and Intentions to Switch: Evidence from Banking Sector of Pakistan (2011)Impact of Customer Satisfacti…Customers' attitude toward Islamic banking in Pakistan (2011)Customers' attitude toward Is…Corporate Governance : Western and Islamic Perspectives (2009)Corporate Governance : Wester…The analysis of antecedents of customer loyalty in the Turkish mobile telecommunication market (2005)The analysis of antecedents o…Corporate Governance: An Ethical Perspective (2005)Corporate Governance: An Ethi…Customer satisfaction and retention: the experiences of individual employees (2004)Customer satisfaction and ret…The influence of satisfaction, trust and switching barriers on customer retention in a continuous purchasing setting (2003)The influence of satisfaction…The relationship between customer loyalty and customer satisfaction (2001)The relationship between cust…Total relationship management (TRM) and total quality management (TQM) (2000)Total relationship management…Managing customer satisfaction: a best practice perspective (2000)Managing customer satisfactio…Sensemaking in Organizations (1996)Organizational Learning: A Theory of Action Perspective (1997)Case Study Research (2004)Using a revised importance–performance analysis approach: The case of Taiwanese hot springs tourism (2006)Measuring Customer Satisfaction with Service Quality Using American Customer Satisfaction Model (ACSI Model) (2011)What factors determine e-satisfaction and consumer spending in e-commerce retailing? 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The Case of Gauteng Province of South Africa (2014)An Overview of Technological Innovation on SME Survival: A Conceptual Paper (2016)What Drives Experiential Loyalty Toward Smart Restaurants? The Case Study of KFC in Beijing (2017)The Modern Corporation and Private Property (1933)A Survey of Corporate Governance (1997)Strategic management a stakeholder approach (2010)Corporate governance and firm performance and value in Saudi Arabia (2012)Corporate Governance in Islamic Financial Institutions (2014)Islamic Banking Sustainability: A Review of Literature and Directions for Future Research (2016)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Measuring Service Quality: A Reexamination and Extension (1992)The influence of airline service quality on passenger satisfaction and loyalty (2013)Impact of Service Quality on Customer Satisfaction and Customer Loyalty: Evidence from Banking Sector (2014)Impact of service quality and trust on repurchase intentions – the case of Pakistan airline industry (2017)Understanding Attitudes and Predicting Social Behavior (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The theory of planned behavior (1991)Factors affecting customers’ attitude towards Islamic banking in UAE (2019)Influential factors of Islamic insurance adoption: an extension of theory of planned behavior (2019)Promoting Islamic financial ecosystem to improve halal industry performance in Indonesia: a demand and supply analysis (2020)Service Quality and Customer Satisfaction in the Airline Industry: A Comparison between Legacy Airlines and Low-Cost Airlines (2013)Consumer Satisfaction with the Quality of Logistics Services (2014)Role of Airport Physical Environments in the Satisfaction Generation Process: Mediating the Impact of Traveller Emotion (2015)
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References

  • 2001The relationship between customer loyalty and customer satisfaction1,290 cited
  • 2005The analysis of antecedents of customer loyalty in the Turkish mobile telecommunication market802 cited
  • 2003The influence of satisfaction, trust and switching barriers on customer retention in a continuous purchasing setting700 cited
  • 2004Customer satisfaction and retention: the experiences of individual employees494 cited
  • 2005Corporate Governance: An Ethical Perspective254 cited
  • 2011Impact of Customer Satisfaction on Customer Loyalty and Intentions to Switch: Evidence from Banking Sector of Pakistan246 cited
  • 2000Managing customer satisfaction: a best practice perspective163 cited
  • 2009Corporate Governance : Western and Islamic Perspectives150 cited
  • 2012Is Customer Satisfaction an Indicator of Customer Loyalty?124 cited
  • 2016Do Muslims intend to participate in Islamic insurance?105 cited
  • 2011Customers' attitude toward Islamic banking in Pakistan95 cited
  • 2011Islamic investment behaviour87 cited
  • 2000Total relationship management (TRM) and total quality management (TQM)73 cited
  • 2013Marketing Islamic banking products: Malaysian perspective68 cited
  • 2011IMPLIKASI SHARIAH GOVERNANCE TERHADAP REPUTASI DAN KEPERCAYAAN BANK SYARIAH

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  • 2013Do investors benefit from good corporate governance?48 cited
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