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Why do clients enrol and continue at sports centres?
16 references·1 citing·41 second hopsampled
Why do clients enrol and continue at sports centres? (2019)Why do clients enrol and continue at spor…The development of loyalty among novice and experienced customers of sport and fitness centres (2014)The development of loyalty am…Analysing the professional sport experience: A hierarchical approach (2011)Analysing the professional sp…The Intention-to-Repurchase Paradox: A Case of the Health and Fitness Industry (2010)The Intention-to-Repurchase P…The influence of service quality on satisfaction and intention: A gender segmentation strategy (2010)The influence of service qual…Customer Satisfaction With Game and Service Experiences: Antecedents and Consequences (2010)Customer Satisfaction With Ga…Customer satisfaction and loyalty in service: Two concepts, four constructs, several relationships (2008)Customer satisfaction and loy…Availability of Physical Activity–Related Facilities and Neighborhood Demographic and Socioeconomic Characteristics: A National Study (2006)Availability of Physical Acti…Service Quality Assessment Scale (SQAS): An Instrument for Evaluating Service Quality of Health-Fitness Clubs (2005)Service Quality Assessment Sc…Examining Relationships between Leisure Involvement, Psychological Commitment and Loyalty to a Recreation Agency (2004)Examining Relationships betwe…An empirical investigation of the relationships among service quality, customer satisfaction and psychological commitment in a health club context (2004)An empirical investigation of…The Relationships among Service Quality, Value, Satisfaction, and Future Intentions of Customers at an Australian Sports and Leisure Centre (2002)The Relationships among Servi…Motivation for youth participation in sport and physical activity: Relationships to culture, self-reported activity levels, and gender. (2000)Motivation for youth particip…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Customer satisfaction, customer retention, and market share (1993)Customer satisfaction, custom…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Drop out prediction in sport centres. Definition of models and reproducibility (Predicción de bajas de clients en centros deportivos. Definición de modelos y reproducibilidad) (2020)Drop out prediction in sport …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Understanding Customer Experience Throughout the Customer Journey (2016)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Modelling perceived quality, visitor satisfaction and behavioural intentions at the destination level (2009)VALUE, SATISFACTION AND BEHAVIORAL INTENTIONS IN AN ADVENTURE TOURISM CONTEXT (2009)The Impact of Service Quality Dimensions on Patient Satisfaction, Repurchase Intentions and Word-of-Mouth Communication in the Public Healthcare Industry (2014)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Customer Satisfaction, Market Share, and Profitability: Findings from Sweden (1994)Customer loyalty in e-commerce: an exploration of its antecedents and consequences (2002)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)How destination image and evaluative factors affect behavioral intentions? (2006)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Environmental and Policy Determinants of Physical Activity in the United States (2001)Environmental factors associated with adults' participation in physical activity A review (2002)Resources for physical activity participation: Does availability and accessibility differ by neighborhood socioeconomic status? (2003)Neighborhoods and health (2010)Socioeconomic Disparities in Health Behaviors (2010)A review on the effects of physical built environment attributes on enhancing walking and cycling activity levels within residential neighborhoods (2015)Self-Efficacy: The Exercise of Control (1999)Service Quality, Satisfaction, and Intent to Return in Event Sport Tourism (2008)Revisiting the host city: An empirical examination of sport involvement, place attachment, event satisfaction and spectator intentions at the London Olympics (2016)Service quality evaluation and the mediating role of perceived value and customer satisfaction in customer loyalty (2018)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)The theory of planned behavior (1991)The Commitment-Trust Theory of Relationship Marketing (1994)Antecedents of Attachment to a Cultural Tourism Destination: The Case of Hakka and Non-Hakka Taiwanese Visitors to Pei-Pu, Taiwan (2005)A Modified Involvement Scale (2007)Sport involvement: A conceptual and empirical analysis (2010)Creating advocates: The roles of satisfaction, trust and commitment (2010)Exploring the value of purchasing online game items (2011)Towards a new approach of destination loyalty drivers: satisfaction, visit intensity and tourist motivations (2014)Predicting spectators’ behavioural intentions in professional football: The role of satisfaction and service quality (2012)Effect of Event Service Quality and Satisfaction on Happiness Among Runners of a Recurring Sport Event (2014)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 1993Customer satisfaction, customer retention, and market share2,151 cited
  • 2006Availability of Physical Activity–Related Facilities and Neighborhood Demographic and Socioeconomic Characteristics: A National Study542 cited
  • 2010Customer Satisfaction With Game and Service Experiences: Antecedents and Consequences427 cited
  • 2002The Relationships among Service Quality, Value, Satisfaction, and Future Intentions of Customers at an Australian Sports and Leisure Centre402 cited
  • 2004Examining Relationships between Leisure Involvement, Psychological Commitment and Loyalty to a Recreation Agency375 cited
  • 2008Customer satisfaction and loyalty in service: Two concepts, four constructs, several relationships299 cited
  • 2004An empirical investigation of the relationships among service quality, customer satisfaction and psychological commitment in a health club context235 cited
  • 2010The influence of service quality on satisfaction and intention: A gender segmentation strategy231 cited
  • 2011Analysing the professional sport experience: A hierarchical approach181 cited
  • 2005Service Quality Assessment Scale (SQAS): An Instrument for Evaluating Service Quality of Health-Fitness Clubs

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167 cited
  • 2000Motivation for youth participation in sport and physical activity: Relationships to culture, self-reported activity levels, and gender.138 cited
  • 2014The development of loyalty among novice and experienced customers of sport and fitness centres137 cited
  • 2010The Intention-to-Repurchase Paradox: A Case of the Health and Fitness Industry131 cited
  • Cited by

    • 2020Drop out prediction in sport centres. Definition of models and reproducibility (Predicción de bajas de clients en centros deportivos. Definición de modelos y reproducibilidad)7 cited