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Modeling patient's value using a stochastic approach: An empirical study in the medical industry
16 references·5 citing·43 second hop
Modeling patient's value using a stochastic approach: An empirical study in the medical industry (2019)Modeling patient's value using a stochast…LRFMP model for customer segmentation in the grocery retail industry: a case study (2017)LRFMP model for customer segm…Using data mining techniques for profiling profitable hotel customers: An application of RFM analysis (2016)Using data mining techniques …Customer value anticipation, product innovativeness, and customer lifetime value: The moderating role of advertising strategy (2016)Customer value anticipation, …Customer portfolio management (CPM) for improved customer relationship management (CRM): Are your customers platinum, gold, silver, or bronze? (2016)Customer portfolio management…Customer-perceived value and loyalty: how do key service quality dimensions matter in the context of B2C e-commerce? (2015)Customer-perceived value and …Successful customer value management: Key lessons and emerging trends (2012)Successful customer value man…Wiley encyclopedia of operations research and management science (2011)Wiley encyclopedia of operati…Cluster analysis using data mining approach to develop CRM methodology to assess the customer loyalty (2009)Cluster analysis using data m…Knowledge discovery on RFM model using Bernoulli sequence (2008)Knowledge discovery on RFM mo…Classifying the segmentation of customer value via RFM model and RS theory (2008)Classifying the segmentation …A purchase-based market segmentation methodology (2004)A purchase-based market segme…A Customer Lifetime Value Framework for Customer Selection and Resource Allocation Strategy (2004)A Customer Lifetime Value Fra…An LTV model and customer segmentation based on customer value: a case study on the wireless telecommunication industry (2003)An LTV model and customer seg…Thoughts on RFM scoring (2000)Thoughts on RFM scoringModeling customer relationships as Markov chains (2000)Modeling customer relationshi…Customer lifetime valuation to support marketing decision making (1997)Customer lifetime valuation t…Business Analytics in Customer Lifetime Value: An Overview Analysis (2024)Business Analytics in Custome…INVESTIGATING THE IMPORTANCE OF CUSTOMER LIFETIME VALUE IN MODERN MARKETING – A LITERATURE REVIEW (2021)INVESTIGATING THE IMPORTANCE …Customer Behavior Analysis by Intuitionistic Fuzzy Segmentation: Comparison of Two Major Cities in Turkey (2021)Customer Behavior Analysis by…Segmentation of Retail Consumers with Soft Clustering Approach (2020)Segmentation of Retail Consum…Customer relationship management analysis of outpatients in a Chinese infectious disease hospital using drug-proportion recency-frequency-monetary model (2020)Customer relationship managem…The loyalty effect: The hidden force behind growth, profits, and lasting value (1996)Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration From a Business-to-Business Service Context (2004)A review of the application of RFM model (2010)Customer relationship management mechanisms: A systematic review of the state of the art literature and recommendations for future research (2016)Research on the influence of after-sales service quality factors on customer satisfaction (2020)E-Business 2.0: Roadmap for Success (2000)Marketing management: analysis. planning. implementation and control (2000)Estimating customer lifetime value based on RFM analysis of customer purchase behavior: Case study (2011)Service innovation and customer satisfaction: the role of customer value creation (2017)Market Segmentation: A Review (1987)Market Segmentation: Conceptual and Methodological Foundations (1997)Building Data Mining Applications for CRM (1999)Intelligent value-based customer segmentation method for campaign management: A case study of automobile retailer (2007)Market segmentation and travel choice prediction in Spa hotels through TripAdvisor’s online reviews (2019)Counting Your Customers: Who-Are They and What Will They Do Next? (1987)Optimal Selection for Direct Mail (1995)Comparison of supervised machine learning techniques for customer churn prediction based on analysis of customer behavior (2017)Customer lifetime value: Marketing models and applications (1998)Customer lifetime value research in marketing: A review and future directions (2002)Computer assisted customer churn management: State-of-the-art and future trends (2005)Customer segmentation and strategy development based on customer lifetime value: A case study (2005)Building comprehensible customer churn prediction models with advanced rule induction techniques (2010)On the Evaluation of Structural Equation Models (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Mediators of the relationship between service quality and customer loyalty (2017)The role of E-service quality in shaping online meeting platforms: a case study from higher education sector (2020)A model of online food delivery service quality, customer satisfaction and customer loyalty: a combination of PLS-SEM and NCA approaches (2022)Introduction to Operations Research (1968)Recapturing Lost Customers (2004)Marketing Models of Service and Relationships (2006)Building With Bricks and Mortar: The Revenue Impact of Opening Physical Stores in a Multichannel Environment (2015)The Commitment-Trust Theory of Relationship Marketing (1994)Return on Marketing: Using Customer Equity to Focus Marketing Strategy (2003)Customer Engagement as a New Perspective in Customer Management (2010)Toward a theory of customer engagement marketing (2016)Understanding Customer Experience Throughout the Customer Journey (2016)Econometric Analysis of Panel Data (2021)An examination of the relationship between service quality, customer satisfaction, and store loyalty (2000)The Theoretical Underpinnings of Customer Asset Management: A Framework and Propositions for Future Research (2004)On “Black Swans” and “Perfect Storms”: Risk Analysis and Management When Statistics Are Not Enough (2012)Dynamic Mechanism Design: A Myersonian Approach (2014)Bayesian networks for supply chain risk, resilience and ripple effect analysis: A literature review (2020)
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References

  • 2004A Customer Lifetime Value Framework for Customer Selection and Resource Allocation Strategy948 cited
  • 2011Wiley encyclopedia of operations research and management science781 cited
  • 1997Customer lifetime valuation to support marketing decision making487 cited
  • 2008Classifying the segmentation of customer value via RFM model and RS theory426 cited
  • 2003An LTV model and customer segmentation based on customer value: a case study on the wireless telecommunication industry411 cited
  • 2000Modeling customer relationships as Markov chains346 cited
  • 2008Knowledge discovery on RFM model using Bernoulli sequence331 cited
  • 2009Cluster analysis using data mining approach to develop CRM methodology to assess the customer loyalty227 cited
  • 2015Customer-perceived value and loyalty: how do key service quality dimensions matter in the context of B2C e-commerce?213 cited
  • 2004A purchase-based market segmentation methodology189 cited
  • 2012Successful customer value management: Key lessons and emerging trends181 cited
  • 2000Thoughts on RFM scoring151 cited
  • 2016Using data mining techniques for profiling profitable hotel customers: An application of RFM analysis141 cited
  • 2017LRFMP model for customer segmentation in the grocery retail industry: a case study113 cited

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  • 2016Customer portfolio management (CPM) for improved customer relationship management (CRM): Are your customers platinum, gold, silver, or bronze?93 cited
  • 2016Customer value anticipation, product innovativeness, and customer lifetime value: The moderating role of advertising strategy81 cited
  • Cited by

    • 2024Business Analytics in Customer Lifetime Value: An Overview Analysis10 cited
    • 2021INVESTIGATING THE IMPORTANCE OF CUSTOMER LIFETIME VALUE IN MODERN MARKETING – A LITERATURE REVIEW9 cited
    • 2020Segmentation of Retail Consumers with Soft Clustering Approach9 cited
    • 2020Customer relationship management analysis of outpatients in a Chinese infectious disease hospital using drug-proportion recency-frequency-monetary model8 cited
    • 2021Customer Behavior Analysis by Intuitionistic Fuzzy Segmentation: Comparison of Two Major Cities in Turkey8 cited