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CC-Qual: A holistic scale to assess customer perceptions of service quality of collaborative consumption services

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
1992Measuring Service Quality: A Reexamination and Extension10,646 cited
1991Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation9,145 cited
1975A QUANTITATIVE APPROACH TO CONTENT VALIDITY17,294 cited
2004E-S-QUAL3,962 cited
2015The sharing economy: Why people participate in collaborative consumption3,436 cited
2013You are what you can access: Sharing and collaborative consumption online2,952 cited
2017The Rise of the Sharing Economy: Estimating the Impact of Airbnb on the Hotel Industry2,374 cited
2003eTailQ: dimensionalizing, measuring and predicting etail quality2,295 cited
2002The impact of initial consumer trust on intentions to transact with a web site: a trust building model2,163 cited
2003Measuring the Hedonic and Utilitarian Dimensions of Consumer Attitude2,151 cited

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2012

Access-Based Consumption: The Case of Car Sharing: Table 1.

2,014 cited

2002The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach1,986 cited

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2020Value co-creation in the sharing economy: The role of quality of service provided by peer48 cited
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2021The unexplored potential of trust to boost customer loyalty for transport platforms27 cited
2019Exploring Service Quality among Online Sharing Economy Platforms from an Online Media Perspective27 cited
2020Towards a new model to understand quality in collaborative consumption services27 cited
2021Is Sharing a Better Alternative for the Planet? The Contribution of Sharing Economy to Sustainable Development Goals26 cited
2021Mining quality determinants of product-service systems from user-generated contents24 cited
2024A comprehensive analysis of service quality: a systematic literature review24 cited
2023Cutting the clutter: how minimalism drives customer citizenship behaviour within the sharing economy-based services20 cited
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2023Sharing More, Owning Less: How Consumer Minimalism Drives the Sharing Economy17 cited
2022A probabilistic approach to information management of order fulfilment reliability with the help of perfect-order analytics16 cited
2022‘I get my income from sharing.’ Modelling satisfaction of peer service providers on capital and labour sharing economy platforms14 cited
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