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Together we tango: Value facilitation and customer participation in Airbnb · Study

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ArticleTogether we tango: Value facilitation and customer participation in Airbnb

Yangyang Jiang2019

Article2019

Together we tango: Value facilitation and customer participation in Airbnb

Yangyang Jiang · Makam S. Balaji · Subhash Jha

126 citations·0/0 files stored·International Journal of Hospitality Management

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Service and Product Innovation Customer Service Quality and Loyalty Sharing Economy and Platforms

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References

2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.2014A new criterion for assessing discriminant validity in variance-based structural equation modeling 2015A primer on partial least squares structural equation modeling (PLS-SEM)1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence 2003Evolving to a New Dominant Logic for Marketing 2014A primer on partial least squares structural equation modeling (PLS-SEM)2007Service-dominant logic: continuing the evolution 2001Consumer perceived value: The development of a multiple item scale

Cited by

2021How guest-host interactions affect consumer experiences in the sharing economy: New evidence from a configurational analysis based on consumer reviews 2022Understanding the Influence of Consumers’ Perceived Value on Energy-Saving Products Purchase Intention 2023Applicants' perception of artificial intelligence in the recruitment process 2020What makes Airbnb likeable? Exploring the nexus between service attractiveness, country image, perceived authenticity and experience from a social exchange theory perspective within an emerging economy context

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2019Determinants of the continuance intention of Airbnb users: consumption values, co-creation, information overload and satisfactionarticle · 18 shared references 2021Creating customer value in the sharing economy: an investigation of Airbnb users and their tripographic characteristicsarticle · 17 shared references 2021Expanding the Task-Dominant Value Cocreation Narrative: The Role of Consumer Expertise and Social and Mental Processesarticle · 17 shared references 2020Cocreation Experience in Peer-to-Peer Accommodations: Conceptualization and Scale Developmentarticle · 14 shared references 2019Exploring the customer experience with Airbnbarticle · 13 shared references 2017CCV Scale: Development and Validation of Customer Co-Created Value Scale in E-Servicesarticle · 13 shared references

Details

Year2019

Typearticle

Published2019-05-21

VenueInternational Journal of Hospitality Management

ISSN-L0278-4319

Languageen

Citations126

Files0 public / 0

ShelfService and Product Innovation

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doi10.1016/j.ijhm.2019.05.004

openalex_workW2945508733

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2020The 7 Ps marketing mix of home-sharing services: Mining travelers’ online reviews on Airbnb

2019Determinants of the continuance intention of Airbnb users: consumption values, co-creation, information overload and satisfaction

2023Value co-creation in tourism and hospitality: A systematic literature review

2023Understanding consumer repurchase intentions towards luxury retail brands: Evidence from an emerging market