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Motivations for customer revisit behavior in online review comments: Analyzing the role of user experience using big data approaches

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284 cited

2009The role of interactivity in e-tailing: Creating value and increasing satisfaction269 cited

2016Customer satisfaction and its measurement in hospitality enterprises: a revisit and update263 cited

2014What Creates Interactivity in Online News Discussions? An Exploratory Analysis of Discussion Factors in User Comments on News Items193 cited

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