SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Does being beautiful always help? Contingency effects of physical attractiveness of the service providers on customer response
16 references·2 citing·49 second hop
Does being beautiful always help? Contingency effects of physical attractiveness of the service providers on customer response (2019)Does being beautiful always help? Conting…The dark side of smartphone usage: Psychological traits, compulsive behavior and technostress (2013)The dark side of smartphone u…Customer value co-creation behavior: Scale development and validation (2012)Customer value co-creation be…Going green to be seen: Status, reputation, and conspicuous conservation. (2010)Going green to be seen: Statu…Relations Among Loneliness, Social Anxiety, and Problematic Internet Use (2007)Relations Among Loneliness, S…The pleasures and pains of distinct self-construals: The role of interdependence in regulatory focus. (2000)The pleasures and pains of di…Development and validation of measures of social phobia scrutiny fear and social interaction anxiety11Editor’s note: This article was written before the development of some contemporary measures of social phobia, such as the Social Phobia and Anxiety Inventory (Turner et al., 1989). We have invited this article for publication because of the growing interest in the scales described therein. S.T. (1998)Development and validation of…Good-looking people are not what we think. (1992)Good-looking people are not w…What is beautiful is good, but . . .: A meta-analytic review of research on the physical attractiveness stereotype. (1991)What is beautiful is good, bu…The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)The Service Encounter: Diagno…Impression management: A literature review and two-component model. (1990)Impression management: A lite…Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach (1989)Consumer Perceptions of Inter…A Role Theory Perspective on Dyadic Interactions: The Service Encounter (1985)A Role Theory Perspective on …Social anxiety and self-presentation: A conceptualization model. (1982)Social anxiety and self-prese…What is beautiful is good. (1972)What is beautiful is good.Attachment, Exploration, and Separation: Illustrated by the Behavior of One-Year-Olds in a Strange Situation (1970)Attachment, Exploration, and …Does a cute pet make a difference in home-sharing booking intentions? A moderated serial mediation analysis (2024)Does a cute pet make a differ…Effects of the new COVID-19 normal on customer satisfaction: Can facemasks level off the playing field between average-looking and attractive-looking employees? (2021)Effects of the new COVID-19 n…The Approval Motive: Studies in Evaluative Dependence (1965)Measurement of social-evaluative anxiety. (1969)Rethinking individualism and collectivism: Evaluation of theoretical assumptions and meta-analyses. (2002)Cognitive-Behavioral Therapy for Adult Anxiety Disorders (2008)Diagnostic and Statistical Manual of Mental Disorders (2013)The relationship between materialism and personal well-being: A meta-analysis. (2014)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Developing Buyer-Seller Relationships (1987)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Measuring Service Quality: A Reexamination and Extension (1992)Market Orientation: Antecedents and Consequences (1993)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)What Is Meant by Services? (1966)An Investigation into the Determinants of Customer Satisfaction (1982)Customer satisfaction, customer retention, and market share (1993)The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration (2001)Mind, Self, and Society (2015)Attachment and Loss (1969)An ethological approach to personality development. (1991)PLACE ATTACHMENT: CONCEPTUAL AND EMPIRICAL QUESTIONS (2001)Psychological Well‐being: Evidence Regarding its Causes and Consequences† (2009)The nature of the child’s tie to his mother 1 (2018)The Presentation of Self in Everyday Life. (1956)The Dimensions, Antecedents, and Consequences of Emotional Labor (1996)Is There Social Capital in a Social Network Site?: Facebook Use and College Students' Life Satisfaction, Trust, and Participation (2009)Is the desire for status a fundamental human motive? A review of the empirical literature. (2015)A Theory of Cognitive Dissonance (2017)The Measurement of Meaning (1957)Attitudes, Personality and Behavior (1988)Statistical Methods for Meta-Analysis (1988)Implicit social cognition: Attitudes, self-esteem, and stereotypes. (1995)How stigma interferes with mental health care. (2004)The Evolutionary Psychology of Facial Beauty (2005)The genetical evolution of social behaviour. I (1964)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Why Hunter-Gatherers Work: An Ancient Version of the Problem of Public Goods [and Comments and Reply] (1993)Consumer attitude and purchase intention toward green energy brands: The roles of psychological benefits and environmental concern (2011)How to SHIFT Consumer Behaviors to be More Sustainable: A Literature Review and Guiding Framework (2019)Levi-Strauss’s Theory on Kinship and Marriage (1952)Social stigma and self-esteem: The self-protective properties of stigma. (1989)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Models of Consumer Satisfaction Formation: An Extension (1988)Customer Satisfaction, Market Share, and Profitability: Findings from Sweden (1994)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)
this work references cited by second hop

References

  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
  • 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,857 cited
  • 1972What is beautiful is good.3,863 cited
  • 1998Development and validation of measures of social phobia scrutiny fear and social interaction anxiety11Editor’s note: This article was written before the development of some contemporary measures of social phobia, such as the Social Phobia and Anxiety Inventory (Turner et al., 1989). We have invited this article for publication because of the growing interest in the scales described therein. S.T.3,367 cited
  • 1990Impression management: A literature review and two-component model.3,330 cited
  • 2010Going green to be seen: Status, reputation, and conspicuous conservation.2,166 cited
  • 1989Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach2,084 cited
  • 1985A Role Theory Perspective on Dyadic Interactions: The Service Encounter2,003 cited
  • 1991What is beautiful is good, but . . .: A meta-analytic review of research on the physical attractiveness stereotype.1,875 cited
  • 1970Attachment, Exploration, and Separation: Illustrated by the Behavior of One-Year-Olds in a Strange Situation1,762 cited
  • 2012Customer value co-creation behavior: Scale development and validation1,675 cited
  • 1982Social anxiety and self-presentation: A conceptualization model.1,572 cited
  • 1992

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

Good-looking people are not what we think.
1,192 cited
  • 2013The dark side of smartphone usage: Psychological traits, compulsive behavior and technostress1,011 cited
  • 2000The pleasures and pains of distinct self-construals: The role of interdependence in regulatory focus.976 cited
  • 2007Relations Among Loneliness, Social Anxiety, and Problematic Internet Use947 cited
  • Cited by

    • 2021Effects of the new COVID-19 normal on customer satisfaction: Can facemasks level off the playing field between average-looking and attractive-looking employees?38 cited
    • 2024Does a cute pet make a difference in home-sharing booking intentions? A moderated serial mediation analysis12 cited