Review of human resource practices in hospitality and tourism

Abstract

This study identifies the human resource practices used in the hospitality and tourism industry through the review of articles published in the hospitality and tourism journals (45 articles, 10 journals) and the other non-hospitality journals (26 articles, 17 journals). The review suggests that key human resource (HR) practices used in the industry are recruitment/selection, performance management, compensation, training and development, employee empowerment, employee recognition and reward. The study also identifies the focus of past HR research in the hospitality and tourism industry. Human resources management (HRM) practices, employee turnover, employee retention/intention to stay or leave, job satisfaction/dissatisfaction, work family conflict/work life balance/work family issues/flexible working/employee well-being, customer satisfaction/firm performance among others have been the dominant aspects of past research. The study also presents a range of gaps in HR research in the hospitality and tourism industry for potential future research.

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