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Composing responses to negative hotel reviews: A genre analysis
16 references·0 citing·49 second hop
Composing responses to negative hotel reviews: A genre analysis (2019)Composing responses to negative hotel rev…Critical Approaches to Discourse Analysis Across Disciplines (2016)Critical Approaches to Discou…Responding to negative online reviews: The effects of hotel responses on customer inferences of trust and concern (2015)Responding to negative online…How Online Product Reviews Affect Retail Sales: A Meta-analysis (2014)How Online Product Reviews Af…Hotels׳ responses to online reviews: Managing consumer dissatisfaction (2014)Hotels׳ responses to online r…Lexical bundles in L1 and L2 academic writing (2010)Lexical bundles in L1 and L2 …Brand equity dilution through negative online word-of-mouth communication (2010)Brand equity dilution through…Tried and tested: The impact of online hotel reviews on consumer consideration (2008)Tried and tested: The impact …Discourse on the Move (2007)Discourse on the MoveRhetorical structure of biochemistry research articles (2005)Rhetorical structure of bioch…A narrow-angled corpus analysis of moves and strategies of the genre: ‘Letter of Application’ (2001)A narrow-angled corpus analys…The Bottom Line Impact of Organizational Responses to Customer Complaints (2000)The Bottom Line Impact of Org…The Schematic Structure of Computer Science Research Articles (1999)The Schematic Structure of Co…On the Phraseology of Spoken English: The Evidence of Recurrent Word-Combinations (1998)On the Phraseology of Spoken …An Evaluation of a Genre-Based Approach to the Teaching of EAP/ESP Writing (1998)An Evaluation of a Genre-Base…Genre analysis : English in academic and research settings. By John M. Swales (Cambridge applied linguistics series.) Cambridge & New York: Cambridge University Press, 1990. Pp. 260. Cloth $34.50, paper $15.95. (1993)Genre analysis : English in a…The Measurement of Observer Agreement for Categorical Data (1977)The Measurement of Observer A…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Relationship between customer sentiment and online customer ratings for hotels - An empirical analysis (2017)Digital marketing strategies, online reviews and hotel performance (2018)Predicting overall customer satisfaction: Big data evidence from hotel online textual reviews (2018)The Psychology of Interpersonal Relations. (1958)The psychology of interpersonal relations. 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(1994)Schedule for Affective Disorders and Schizophrenia for School-Age Children-Present and Lifetime Version (K-SADS-PL): Initial Reliability and Validity Data (1997)Preferred reporting items for systematic review and meta-analysis protocols (PRISMA-P) 2015 statement (2015)RoB 2: a revised tool for assessing risk of bias in randomised trials (2019)Two new Later Stone Age sites from the Final Pleistocene in the Falémé Valley, eastern Senegal (2024)Stance and engagement: a model of interaction in academic discourse (2005)Why Research on Women Entrepreneurs Needs New Directions (2006)A Transdisciplinary Framework for SLA in a Multilingual World (2016)As can be seen: Lexical bundles and disciplinary variation (2007)Lexical bundles in university spoken and written registers (2007)The Cartography of Syntactic Structures (2012)The purpose of this study is to: Connecting lexical bundles and moves in research article introductions (2013)Emoji rhetoric: a social media influencer perspective (2018)
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References

  • 1977The Measurement of Observer Agreement for Categorical Data81,603 cited
  • 1993Genre analysis : English in academic and research settings. By John M. Swales (Cambridge applied linguistics series.) Cambridge & New York: Cambridge University Press, 1990. Pp. 260. Cloth $34.50, paper $15.95.5,142 cited
  • 2008Tried and tested: The impact of online hotel reviews on consumer consideration1,334 cited
  • 2005Rhetorical structure of biochemistry research articles677 cited
  • 2007Discourse on the Move667 cited
  • 2014How Online Product Reviews Affect Retail Sales: A Meta-analysis631 cited
  • 2010Lexical bundles in L1 and L2 academic writing622 cited
  • 2015Responding to negative online reviews: The effects of hotel responses on customer inferences of trust and concern540 cited
  • 2010Brand equity dilution through negative online word-of-mouth communication528 cited
  • 1998On the Phraseology of Spoken English: The Evidence of Recurrent Word-Combinations471 cited
  • 2016Critical Approaches to Discourse Analysis Across Disciplines447 cited
  • 1999The Schematic Structure of Computer Science Research Articles321 cited
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  • 2001A narrow-angled corpus analysis of moves and strategies of the genre: ‘Letter of Application’

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220 cited
  • 2014Hotels׳ responses to online reviews: Managing consumer dissatisfaction203 cited
  • 1998An Evaluation of a Genre-Based Approach to the Teaching of EAP/ESP Writing159 cited
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